What are the responsibilities and job description for the Computer System Analyst II position at Montana State University?
- Collaborate with campus representation to outline processes and expectations, and to gather business requirements
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements
- Communicate deliverables and timelines regularly to a stakeholders
- Organize and build requirements within the MSU campuses’ student CRM solutions
- Manage day-to-day operational aspects of retention CRM upgrades and configuration changes
- Encourage employees to attend online retention CRM training classes and recordings where applicable
- Conduct product training where online training classes and recordings are not available
- Ensure project documents are complete, current, and stored appropriately
- Maintain in-depth knowledge of the MSU campuses’ retention CRM solutions, monitor and plan for new product releases
- Coordinate with the student retention CRM solution vendor and 4 campus stakeholders
- Develop functionality, upgrade, and new release test plans
- Lead upgrade and testing efforts related to student retention CRM product and integration enhancements collaborating with end-users and technical representatives as needed
- Open, track and facilitate defect reporting and resolution, as well as product enhancement requests
- Participate in retention CRM user-communities and professional development opportunities some of which may require occasional travel.
- Develop product training materials
System Administration and Technology Management
- Coordinate and implement appropriate security and access controls in student retention CRM solutions
- Implement appropriate configuration strategy in support of recruitment and retention activities across the 4-campus MSU enterprise
- Implement functionality, security, and administrative technical controls
- Coordinate data integration requirements with technical and business stakeholders.
- Develop and sustain expertise to successfully administer student CRM appropriately, and provide guidance to stakeholders and system users.
- Bachelor’s degree in business administration, technology, or related field plus progressive experience in information systems management or an equivalent combination of education and experience.
- Demonstrated experience with desktop productivity tools such as Microsoft Office Products (specifically Excel and PowerPoint).
- Demonstrated experience managing, leading or playing a key role in the implementation of information technology systems.
- Experience administering applications.
- Experience in higher education.
- Experience in retention and/or recruitment in higher education.
- Adaptability & Composure
- Communication
- Teamwork
- Planning & Organizing
- Demonstrated ability to build strong relationships with team members
- Proven ability to manage multiple priorities while delivering high quality results
- Strong communication and presentation skills
- Work collaboratively in a supporting role on a technical team
- Establish and maintain effective working relationships with others
- Read, understand, and follow high-level policies and guidelines and apply those guidelines to daily responsibilities
- Effectively and professionally communicate IT practices to a wide range of constituents Effectively and professionally communicate verbally and in writing
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; recruitment@montana.edu .
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: http://www.montana.edu/hr/disability_accommodation/complaints_grievances.html .
