What are the responsibilities and job description for the Site Computer Support Technician position at Montebello Unified School District?
JOB
This is an Open Competitive recruitment to create an eligibility list for current and future vacancies. Successful candidates are expected to work eight (8) hours a day, five (5) days a week, and twelve (12) months a year.GENERAL PURPOSEUnder general supervision, provides desktop and LAN technical support and first level and second level problem resolution services for the operation and use of personal computers and peripheral equipment, local area networks, computer labs and administrative and instructional software; provides educational technology technical support to administrators and teaching staff; serves as the initial and primary point of contact for users in assigned sites and/or departments; and performs related duties as assigned.DISTINGUISHING CHARACTERISTICSSite Computer Support Technician provides first- and second-level technology support to computer users and in computer labs in assigned schools and/or departments. Initially, incumbents learn the District's information systems environment, platforms and network infrastructure and perform a variety of duties in computer hardware and software support services. As experience is gained, incumbents perform a wider range of installation and service request and problem resolution assignments and participate with site staff and other information systems staff in team problem solving activities. Incumbents in this classification provide technical support to administrators and teaching staff in meeting their educational objectives.Site Computer Support Technician is distinguished from computer support staff in the Information Systems department by their focus on site desktop and computer lab hardware and software. Incumbents in the latter classes are primarily responsible for installation, maintenance and administration of District-wide infrastructure and applications.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES AND RESPONSIBILITIESThe duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.Serves as a technical support resource to staff, students, and parents by providing current information on technology equipment, software, and their use in the school environment; diagnoses, installs, and troubleshoots a variety of software applications and technology.Receives, documents and coordinates inquiries and requests for technical assistance from users on PCs, laptops, printers, other peripheral equipment, site local area networks and various server platform connections; troubleshoots, diagnoses and resolves first and second level hardware, software and network connectivity problems; refers more complex problems to senior IT support staff, network administrators and/or vendors for resolution.Documents actions taken in problem/request and resolution logs; maintains and distributes user request forms, training manuals and documentation.Installs and configures standard administrative software in accordance with established criteria; installs and configures specialized instructional and educational software as authorized; installs or relocates, configures and tags PCs, laptops, printers, hardware, devices and other peripheral equipment for inventory purposes; establishes and configures connectivity for hardware and devices to the District-wide network.Diagnoses hardware malfunctions; replaces components and performs other minor maintenance and repair; installs and configures replacement equipment; coordinates major repair of hardware with users, other District staff and/or outside vendors; assists certificated teachers in debugging systems problems.Performs server backup processes in accordance with established procedures.Advises and assists administrators, teachers and students in the operation and uses of computers and related equipment and software.Assists users in requesting creation of customer accounts, network addresses and access privileges for various computer systems.OTHER DUTIESMay order supplies and parts for printers; follows up and resolves billing issues and discrepancies.Enters hardware, devices and software in the inventory database.Advises and assists users in developing requests for hardware and software purchases, ensuring that all required hardware and network components are compatible and have been clearly and accurately described; follows up and advises customers on the status of requested purchases.Attends meetings, training seminars and professional meetings; monitors and reviews new software and hardware products and tools.Prepares various reports, as required.
This is an Open Competitive recruitment to create an eligibility list for current and future vacancies. Successful candidates are expected to work eight (8) hours a day, five (5) days a week, and twelve (12) months a year.GENERAL PURPOSEUnder general supervision, provides desktop and LAN technical support and first level and second level problem resolution services for the operation and use of personal computers and peripheral equipment, local area networks, computer labs and administrative and instructional software; provides educational technology technical support to administrators and teaching staff; serves as the initial and primary point of contact for users in assigned sites and/or departments; and performs related duties as assigned.DISTINGUISHING CHARACTERISTICSSite Computer Support Technician provides first- and second-level technology support to computer users and in computer labs in assigned schools and/or departments. Initially, incumbents learn the District's information systems environment, platforms and network infrastructure and perform a variety of duties in computer hardware and software support services. As experience is gained, incumbents perform a wider range of installation and service request and problem resolution assignments and participate with site staff and other information systems staff in team problem solving activities. Incumbents in this classification provide technical support to administrators and teaching staff in meeting their educational objectives.Site Computer Support Technician is distinguished from computer support staff in the Information Systems department by their focus on site desktop and computer lab hardware and software. Incumbents in the latter classes are primarily responsible for installation, maintenance and administration of District-wide infrastructure and applications.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES AND RESPONSIBILITIESThe duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.Serves as a technical support resource to staff, students, and parents by providing current information on technology equipment, software, and their use in the school environment; diagnoses, installs, and troubleshoots a variety of software applications and technology.Receives, documents and coordinates inquiries and requests for technical assistance from users on PCs, laptops, printers, other peripheral equipment, site local area networks and various server platform connections; troubleshoots, diagnoses and resolves first and second level hardware, software and network connectivity problems; refers more complex problems to senior IT support staff, network administrators and/or vendors for resolution.Documents actions taken in problem/request and resolution logs; maintains and distributes user request forms, training manuals and documentation.Installs and configures standard administrative software in accordance with established criteria; installs and configures specialized instructional and educational software as authorized; installs or relocates, configures and tags PCs, laptops, printers, hardware, devices and other peripheral equipment for inventory purposes; establishes and configures connectivity for hardware and devices to the District-wide network.Diagnoses hardware malfunctions; replaces components and performs other minor maintenance and repair; installs and configures replacement equipment; coordinates major repair of hardware with users, other District staff and/or outside vendors; assists certificated teachers in debugging systems problems.Performs server backup processes in accordance with established procedures.Advises and assists administrators, teachers and students in the operation and uses of computers and related equipment and software.Assists users in requesting creation of customer accounts, network addresses and access privileges for various computer systems.OTHER DUTIESMay order supplies and parts for printers; follows up and resolves billing issues and discrepancies.Enters hardware, devices and software in the inventory database.Advises and assists users in developing requests for hardware and software purchases, ensuring that all required hardware and network components are compatible and have been clearly and accurately described; follows up and advises customers on the status of requested purchases.Attends meetings, training seminars and professional meetings; monitors and reviews new software and hardware products and tools.Prepares various reports, as required.