Executive Housekeeper

There’s a side of Big Sky, Montana that speaks to those seeking something special. A vast 8,000 acre landscape where stunning natural beauty and an endless array of alpine adventures blend together to create a private club and mountain living experience like no other.

Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget. The mountain scenery, the direct access to some of the finest skiing at Big Sky Resort, the hiking, the golf and so much more all add up to the perfect place to work and enjoy Montana.

Moonlight Basin is located right in the middle of the best things to see and do in Montana. You can visit Yellowstone National Park. Explore the national forest and wilderness lands. Come down to the town of Big Sky and shop, eat, and catch some music. Bozeman is a short drive and easily accessible by Skyline Bus.

POSITION SUMMARY:                                                                                                                     

The Executive Housekeeper will manage all housekeeping associates in the Public Spaces and Residential areas, plans and assigns work assignments, develops and implements trainings for new and current associates, audits and inspects work, requisitions supplies, and develops and manages the annual budget for the division.

POSITION REQUIREMENTS:

·         Responsible for the cleanliness, orderliness, and appearance of the entire property.

·         Conduct regular inspections of all areas inside the Lodge, Clubhouse and Comfort Stations, Lake Lodge, rental properties, vicinity around the swimming pool and hot tub, yurt, and other future facilities/ amenities to ensure adherence to Moonlight Basin’s cleanliness and maintenance standards.

·         Schedule periodic major cleaning projects and deep cleanings of Moonlight Basin public areas and residential homes.

·         Investigate concerns regarding housekeeping service and equipment and take corrective action.

·         Make recommendations to improve service and ensure more efficient operations.

·         Attend to and resolve all guest/ member complaints.

·         Prepare and manage annual Housekeeping budget.

·         Prepare reports as needed for management.

·         Maintain and organize inventories of guest/ member supplies, cleaning supplies, linens, and uniforms.

·         Identify Housekeeping suppliers and maintain vendor relations.

·         Manage staff, including recruiting, training, coaching, and disciplinary action as needed to create an exceptional team.

·         Responsible for developing strategic staffing plans that align with Moonlight Basin’s growth plan.

·         Responsible for scheduling and time approval of associates.

·         Maintain clear and efficient communications and coordinate with other departments daily.

·         Ordering and inventory of all housekeeping supplies.

·         Perform regular inspections of residential homes to ensure Moonlight Basin standards are always being upheld.

·         Prepare monthly budget narrative explaining monthly expenditures including labor costs.

·         Responsible for developing and implementing training manuals and SOPs. 

·         Establish safe working conditions through appropriate on the job training.

·         Provide support to other departments during special events.

·         Uphold Moonlight Basin core values, and lead associates to do the same.

·         Other duties as assigned by the Lodging Director, General Manager and other members of the management team.

QUALIFICATIONS:

Essential:

·         Self-starter; able to carry out diverse duties with minimal supervision.

·         Excellent verbal and written communications skills, fluency in English.

·         Exceptional interpersonal skills and ability to communicate and relate to people from diverse backgrounds and cultures.

·         5 plus years of experience in housekeeping within a luxury resort or club environment

·         2-3 years in a similar management level role.

·         Strong knowledge of resort/ club operations.

·         Professional demeanor.

·         Strong leadership abilities and organizational skills.

·         Able to adapt quickly to business requirements.

·         Ability to drive change and operational efficiencies.

·         Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook.

·         Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.

·         Knowledge of club/hotel housekeeping operations.

·         Budgetary analysis capabilities required.

·         Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

·         Experience with Escapia or similar vacation rental software.

·         High School Diploma or equivalent is required.

·         Able to work flexible hours, holidays, and weekends.

Desirable:

·         Degree or certificate in hotel management.

PHYSICAL DEMANDS:

·         Position requires walking and giving direction most of the working day.

·         Must be able to stand and exert well-paced mobility for up to 6 hours in length. 

·         Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

·         Must be able to lift up to 15-40 lbs. on a regular and continuing basis.

·         Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks.

·         Must have finger dexterity to be able to operate office equipment.

Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job.  The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary.