Client Onboarding Team Lead, Vice President

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

One of the largest divisions in the Firm, Operations is the first line of defense for Morgan Stanley's financial and reputational well-being and essential in delivering value to our clients. Operations is responsible for correctly settling and recording millions of transactions per day, identifying, and mitigating operational risk, developing strong client relationships and partnering with technology to realize the full potential of IT and Automation. Operations has a world-class team of innovative and dedicated professionals, with a unique vantage point in the Firm interacting with all parts of the business, front to back. The Operations Senior Management team are passionate about our people development and providing best in class employee opportunities through an inclusive, forward-looking environment defined by open communication, collaboration, learning, and proactive career management.

Team Profile: Client Onboarding and Regulatory Services (CORS) Profile:
Client Onboarding and Regulatory Services (CORS) is an Operations group within ISG Operations that is responsible for adherence to client regulatory requirements during the life of the client’s relationship with Morgan Stanley. This includes Anti-Money Laundering (AML) Client Reference Screening, Know Your Client (KYC), and other non-AML/KYC regulations such as MIFID, QIB, QFC, Dodd Frank, EMIR, HKPI, etc. 
The team is comprised of regulatory SMEs that provide support and regulatory control to global Business Units and stakeholders. The teams work on cross-functional projects in support of changed or new regulations, processes and controls that have an impact across the Firm coordinating with Legal, Compliance, Central Change and Technology.

The New Client New Business team is responsible for maintaining, reviewing, processing, and reporting on both AML and Non-AML regulatory programs; ensuring the data and documentation required is collected for new clients or existing clients extending their business relationship with Morgan into new products/jurisdictions. 

CORS have a global footprint with offices in Hong Kong, Bangalore, Tokyo, London, Baltimore and New York.
 
Our mission is to serve our “clients” by delivering effective and efficient Regulatory Services at a high level of quality and control, while striving for continuous innovative improvements that will reduce the Firm’s total operating expenses.

We are hiring a Vice President to manage the New Client, New Business KYC / AML team which plays a critical role in supporting the North America Investment Banking Division (IBD) and Global Capital Markets (GCM). The position is based in New York and reports into the Head of New Client New Business and KYC Refresh.

Role Responsibilities:
- Manage a team of 10-20 individuals based in either of New York, Baltimore, or India. Effective management includes activities such as providing active coaching, conducting regular career conversations, supporting employees career development aspirations, leading technology and process change deliveries to capture efficiencies and reduce risk, and ensure team members are equipped with appropriate functional and professional skills to perform the jobs.
- Actively manages the team’s performance in alignment with Business Units needs and Senior CORS expectations; this includes reviewing onboarding performance relative to business expectations, addressing key risks and issues in a timely manner, anticipating capacity needs and managing resources, and prioritizing support / funding for ongoing regulatory needs.
- Performs supervisory functions; this includes carrying out quality and control governance in the team, reviewing quality results and root cause, and contributing to maintaining sustainability through the line, but in case output in operating environment.
- Establish effective working relationships with Compliance, Global Financial Crimes, Business units, Risk, Audit, and Technology.
- Serve as the point of escalation for the team in handling complicated client cases or other operational matters by facing off business and compliance.
- Manage audits and reviews, including internal audit, external regulatory inquiries, external audit and internal compliance testing.
- Facilitate continuous process improvement and innovation to drive simplification and reduce onboarding cycle time across all support regulations.
- Work with Change the Bank and Technology Teams and explore strategic development and execute changes that enhance operational efficiency and reduce operational risk in the process.
- Work with Regulatory Interpretation & Operations Advisory, Compliance and Global Financial Crimes in view of changes in regulations and standards. Understand the requirement, define and execute operational process and control, including roles & responsibilities between key groups. #LI-JO1

- Solid knowledge of the KYC and AML Compliance policies and how they are applied in a U.S. banking regulatory environment.
- 8 years management experience in consulting for or directly with financial institutions in KYC / AML operations or similar function. Management of remote and offshore teams is a requirement.
- Effective problem-solving skills & ability to multi-task in meeting business demands which may be urgent and time sensitive.
- Strong risk & control awareness working with ability to affect operational process change in conjunction with key stakeholders.
- Understanding of financial services regulatory environment, with a focus on KYC / AML processing and risk management.
- Ability to develop strong relationships with Business Units, Compliance, GFC, and global KYC / AML colleagues and influence outcomes.
- Excellent verbal and written communication skills
- Strong attention to detail, inquisitive
- Self-confident, demonstrates integrity, and leads by example
- FINRA Series 7 or 99
- ACAM Certification a plus, but not required.

Role is Hybrid and will require in office attendance 3 days/week. 

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Expected base pay rates for the role will be between 100000 and 175000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. #LI-JO1