Fixed Income Client Service Group Director (AVP)

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

ISG Aligned Operations encompasses ISG Equity Operations, ISG Fixed Income Operations, BRM and Collateral Operations and Branch Operations. The broad organization partners closely with Sales and Trading Business Unit to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external. ISG Aligned Operations partners closely with Shared Services and Banking Operations (SSBO) as well as Operations Risk & Regulatory Control (ORRC) to deliver a connected 'front to back' view of operations to ISG Sales and Trading.

ISG Fixed Income Operations encompasses Trade Support teams, Fixed Income Financing Ops, OTC Settlements, Client Services, Global Loans Services and COO, Risk and Transformation teams.
The ISG FID CSG team is responsible for the timely and accurate servicing of client Fixed Income Cash Trades, covering Operations functions of Allocations, Confirmations, Pre-matching, and Fails Management


Responsibilities:

- Group Managers will have full functional responsibility for large operations teams either in a core location, or spread across multiple locations.
- Escalation point for issues relating to allocation and settlement discrepancies with external clients, counterparties, and other operational teams
- They will also have senior accountability for the budget performance, operational excellence and people development agenda of their teams, plus for the delivery of a first rate client service experience by those teams.
- Has broad knowledge across multiple products, markets and services. Understands market drivers and can engage with senior stakeholders and business unit leads on business strategy.
- Identifies opportunities for achieving competitive advantage and thinks beyond current transactions/issues to strengthen internal and external client relationships. Keeps clients informed of trends, issues and industry initiatives relevant to their business.
- Support applicable Change the Bank and Run the Bank Projects impacting the team, providing support, testing and monitoring into Production.
- Define and drive the implementation of Global Standards and Best Practices
- Maintain Client and Business Unit relationships through stakeholder management.
- Participation in industry forums, where applicable

- Ability to manage multiple work streams and prioritize effectively.
- Actively looks for new opportunities for self development and career progression; ensures core skill set is best utilized by the Firm.
- Shows commitment to learn from experience and mistakes; actively seeks out feedback and adjusts behavior accordingly.
- Aware of longer term impact of regulatory environment and market changes on the business. Makes plans where appropriate to adapt control processes and procedures.
- Can identify the right levels of control and measures required, creating a strong yet flexible workflow.
- Proactively ensures existence of mitigating controls and takes personal responsibility for enhancing processes.
- Combines clear and appropriate escalation with suggestions on appropriate risk reduction strategies.
- Consistently exceeds expectations and responds proactively and positively to changing circumstances.

Qualifications:

- Bachelor's degree required
- Previous line or Operations Fixed Income security knowledge
- Strong communication skills both verbal and written
- Ability to work in a fast paced, high pressure environment
- Proven people manager with more than 2 years of experience managing
- Experience in client relationship building or management

Role is Hybrid and will require in office attendance 3 days/week.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).