What are the responsibilities and job description for the Production Support- VP position at Morgan Stanley?
Production Support- VP
Job Number:
3229397
POSTING DATE: Jan 13, 2023
PRIMARY LOCATION: Americas-United States of America-Georgia-Alpharetta
EDUCATION LEVEL: Bachelor's Degree
JOB: Production Management and Operational Support
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Vice President
DESCRIPTION
Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Technology
Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses—and to our own.
MS Wealth Management (MSWM) Technology
Morgan Stanley Wealth Management (MSWM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management (MSWM) business. The department is comprised of 10 organizations: Sales, Banking & Corporate-Client Technology, Investment Products & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office
Position Overview:
This position is within the Wealth Management Investment Solution Technology Production Management area supporting order/trade processing for all Wealth Management channels. We are looking for an individual to join our team who has extensive Technical and Business knowledge specifically around Portfolio Management or Capital Markets processing. As part of the team the expectation is that the individual will help in triage production issues, coordinate analysis on process improvements, coordinate team activity and be able to interface with senior Business and Technology leadership. We see this as an exciting career building opportunity as it is one of the most visible areas within MS Wealth Management and has a path to a leadership position
Principal Duties and Responsibilities:
Engage with the development team throughout the application life cycle to ensure application are built with the concept of stability in mind
Engagement at the Fleet and Squad level to promote SRE principals; adoption of SLI and SLOs, stability reviews to identify any improvement areas and guide the architecture of monitoring/alerting as part of business solution design.
Coordinate with Dev, SRE and Automation / Instrumentation team to improve legacy monitoring and alerting workflow
Interface with L1/Command center team to review and improve on alerting escalation and level 1 triage of events
Participate and coordinate resiliency testing leveraging Chaos Engineering principals
Perform monthly stability analysis to identify areas of improvement to reduce overall minor S5 incidents, manual data updates, manual reporting, and repetitive recurring tasks
Interface with Business and Operations team to plan for business activities, communicate status of production issues and assess business impact for any production event
Be able to perform triage of incidents across multiple environments and workflows, provide technical analysis and resolution action steps to resolve issue
Conduct blameless post-mortems, and ensure permanent closure of the incidents
Engage with wider Reliability Operations, WM and MS Site Reliability Engineering teams to stay informed of current initiative, participate in working groups and improve participation of IST ASG team in SRE initiatives
QUALIFICATIONS
Skills Required:
6 years of experience in enterprise software and proficiency in multiple languages preferably Java, Python, .net, Cobol, Shell scripting
3 years of experience supporting or developing applications around order process, trade execution or portfolio management
2 years of incident resolution experience in a large-scale operations environment on both Mainframe and Distributed environment
3 years' experience/knowledge with distributive web hosting services, databases and MQ processing. I.e. Tomcat, WebSphere, Microsoft IIS, Db2, MSSQL
Working knowledge of FIX messaging protocol
Experience working in an Agile Development environment
Hands-on knowledge or certification in Site Reliability Engineering
Proven ability to understand and troubleshoot complex problems under pressure
Good working knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure or similar technology is preferred
Experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, Jmeter, Grafana or Prometheus
Mainframe experience of general Mainframe environment, TWS scheduling and MQ processing
Nice to have:
Bachelor's degree (or equivalent experience) in Computer Science/Engineering
Excellent written and verbal communication skills
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