Concierge

Description

Overview

Enhances resident services and provides up to date information in a more efficient and timely manner.  Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager or other assigned manager.

Essential Functions

• Greets residents and provides general assistance to visitors, prospective residents, and families. 
• Uses proper telephone skills. 
• Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity
• Ensures that incident reports, concern reports and other appropriate communication have been completed. 
• Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders. 
• Completes daily check-in procedure
• Maintains emergency contact information. 
• Receives packages, plants, prescription drugs, etc. and delivers/holds as requested.  
• Maintains the sign in/out log for the issuance of community keys, and gate passes
• Informs supervisor of any resident issues or concerns. 
• Maintain coffee and cookie service in the lobby/making cookies daily
• Makes sure the lobby has fresh flowers and is appropriately appointed. 
• Assist other departments with administrative functions. 
• Completes  all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.  
• Attends all required training, in-service, and staff meetings. 
• Strives  to maintain a safe working environment through the prevention of  accidents, the preservation of equipment, and the achievement of safe working practices. 
• Maintains  a positive and professional demeanor toward residents, visitors, families,  and co-workers. 
• Adheres to all policies and procedures of Morningside House of Ellicott City. 
• Performs other duties as assigned.

Requirements

  Qualifications

• High School Diploma or General Education Degree (GED); or one to three months  related experience and/or training; or equivalent combination of education and experience 
• Experience  in office skills, and with computer software.