GIS / OSS Specialist

Mosaic Technologies is northwest Wisconsin’s leading provider of IT and advanced fiber connectivity solutions for residential, business, enterprise, and wholesale customers with 24/7 customer support. We are seeking a self-driven GIS / OSS Specialist to assist in maintaining the accuracy and quality of our GIS data.

Roles & Responsibilities

• Build, update, and maintain computer-based records of outside plant and serviceable customer locations for Mosaic Technologies. This data will need to have a high degree of accuracy, integrity, and consistency.
• Interpret GIS records, property tax records, easements, and maps to provide accurate service location data.
• Coordinates with other departments to maximize efficiencies within their areas of work utilizing GIS tools. Fulfill data and records requests from other departments.
• Manages multiple projects simultaneously, while achieving project goals, timelines, and reporting.
• Supports the Director of OSS, Analytics & Reporting by preparing various business reports as required.
• May verify service availability to prospective or existing customers.
• May provide training or assistance to other users involved with operations.
• Perform other duties as assigned by management.

Education and Experience Requirements:

• Associates or bachelor’s degree in computer science, GIS, engineering or related field OR equivalent work experience of 5 years in a related field
• Prior customer service, ISP or IT experience is desirable
• Proficient in analytics and reporting, including presentation of data
• Ability to collaborate effectively with multiple teams to complete necessary tasks
• Flexibility to work in support of multiple projects at one time
• Strong organizational skills with a demonstrated sense of urgency, attention to detail, and ability to work to deadlines
• Outstanding written and verbal communication skills and interpersonal skills to effectively communicate and work with departmental staff and leadership
• Strong skills in support tools including the Microsoft Office Suite (MS Project, Excel, Word, PowerPoint, SharePoint, MS Office, etc.)

Salary is commensurate with experience. Mosaic offers competitive wages, a comprehensive benefits package which includes medical, dental, vision, and life insurance, 401K, a generous PTO allowance, and discounted services within our service area. Interested candidates should submit their cover letter and resume online.

This job specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Job duties and responsibilities are subject to change based on business needs and conditions. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Mosaic Technologies in an Equal Opportunity Employer