What are the responsibilities and job description for the Customer Service Manager position at Mosaic ?
Details Customer Service Manager Revenue Cycle Leadership Full Time Status Day Shift Summary Under minimal supervision and guidance of the Sr. Director Revenue Cycle, the PFS Customer Service Manager's general responsibilities include management, supervision and direction of the area of responsibility assigned within the PFS Department, including, but not limited to Customer Service correspondence and analytical reporting. The PFS Manager will provide operational leadership in the planning, directing and administration of their assigned functional area.The position will assist the Sr. Director in the control of the accounts receivable through timely and accurate billing and collections and receivables management. The PFS Customer Service Manager will maintain an excellent understanding of contract reimbursement methodology, insurance billing and regulatory requirements. This position is responsible for creating and implementing and updating policies and procedures for their assigned functional area as well as following the PFS departmental policies and procedures. This position monitors and interprets reports, including payment reports, monthly A/R reports and all other reports as necessary. The Manager ensures the accuracy of net revenue and the timeliness and appropriateness of posting payments.The position is responsible for interviewing, hiring, counseling, coaching, evaluating, and promoting staff development for all caregivers working directly under their management.The position collaborates with other managers, directors and administrative staff to ensure operations function in a safe, effective, and fiscally responsible manner. The Manager creates a clear vision for the future and defines the values that underlie the day to day activities of assigned functions. Additional responsibilities include analysis and resolution of problems related to their areas of assignment and is employed by Mosaic Life Care. Duties Assist Sr. Director in implementing the vision of a high performing revenue cycle with the implementation of best practice processes, software optimization, and caregiver performance through focused measurement and action planning. Discovers opportunities for process, software, and education improvements through review of performance metric reports and analysis for their assigned functional area. Develops and reviews annual assigned functional area specific short-term and long-term goals and objectives for carrying out organizational goals. Directs assigned functional caregivers, to ensure all tasks are completed to drive financial performance operationally and strategically while adhering to all regulatory requirements. Monitors and evaluates trends and payer issues that impact the accounts receivable and appropriately delegating workflow and assignments of caregivers to seek to optimize collections and reduce overall accounts receivable Establishes standardized policies and processes based on industry best practice standards incorporating change management principles and delivering high quality results. Stays abreast of contract and reimbursement issues and changes in the insurance industry as well as regulatory issues that may impact patient billing and collections. Adheres to all governmental, regulatory and organizational regulations and policies. Communicates effectively with organizational leadership in written and verbal forums to promote the understanding of operations and resolve problems. Develops performance measurements for assigned functional area caregivers and institute caregiver professional development including certification programs and cross-training opportunities. Selects qualified candidates for employment. Ensures regulatory and department standards and guidelines are met. Participates and provides training as required. Inter-Departmental Support – responsible for the effective communication, relationships, for assigned Patient Financial Services functional area support across the organization, including executive leadership, clinical departments, finance, contracting, and technical services. Resolves complex customer service issues and ensures quality patient billing and collections and excellent customer service and service recovery if necessary. Other duties as assigned Qualifications All required education is a minimum requirement. Higher levels of education are acceptable. H.S. Diploma Required. Bachelor's Degree- Bachelor’s Degree required in Business, Finance, Healthcare or related field or directly related experience in an acute care setting preferred. At least 7 years of healthcare financial operations and/or financial reporting experience preferred where at least 5 of the 7 years occurred in or support of healthcare business/revenue cycle operations required, At least 5 years in a managerial role required. At least 3 years of proven leadership roles and responsibilities with proven successes in leading teams and implementing key initiatives required.Directly related work experience may be accepted in lieu of a Bachelor's Degree.
Salary : $52,000 - $65,900
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