MANAGER-ENVIRONMENTAL SERVICES - 040107

Job Details

Essential Job Functions:

• Responsible for the management and performance of EVS operations.  Provides the highest level of cleanliness and a well maintained property.
• Promotes positive guest, employee and public relations at all times.
• Responsible for the quality, consistency and presentation of all products and services delivered to guests.
• Develops, implements and participates in the department’s training program to encompass general knowledge and ensure knowledge of all safety regulations, policies, procedures and standards.
• Develops, implements, enforces and ensures adherence to departmental policies, procedures and standards and safety regulations. 
• Routinely inspects public areas to ensure cleanliness according standards.
• Ensures appropriate inventories and stocking of all equipment and cleaning/operational supplies.  Provides inventory/usage reports, including lost items.
• Ensures all cleaning materials, chemicals and equipment are used in accordance to the manufacturer’s instructions.  Maintains working condition of all equipment; advises management of necessary repairs.
• Coordinates the set ups for Hotel Sales/Conventions Services.
• Sets departmental goals, objectives and guidelines.
• Coordinates efforts and communicates information with all related departments to ensure effective guest service and internal service.  Fosters good working relationships with internal areas.
• Investigates and resolves all guest complaints and concerns.  Responds to all guests’ concerns, complaints or incidents in a timely and courteous manner.
• Interviews, hires and oversees scheduling of staff to maintain appropriate staffing levels according to budgeted allocations and business needs.
• Monitors employee productivity, evaluates and addresses employee job performance, providing praise, motivation and counseling appropriately.
• Handles payroll processes/approvals and departmental expenses.
• Prepares budgets and detailed financial hotel reports.  Ensures adherence to budgets.
• Ensures timely and appropriate issuance of performance appraisals for all direct reports and subordinates.
• Maintains a clean, safe, hazard free and harassment free work environment within the areas of responsibility.
• Assists in other projects and handles job tasks as deemed appropriate.
• Attends meetings as necessary.
• Meets attendance guidelines and adheres to regulatory, departmental and company policies.

Essential Requirements:

• Must be able to perform each of the essential functions and responsibilities satisfactorily.
• Must be a minimum 18 years of age or older upon employment.
• High School Diploma or equivalent required.
• Three to five years of Hospitality/EVS management experience required.    Casino/Housekeeping/EVS management experience preferred.
• Knowledge of OSHA regulations required.
• Proficient computer/PC skills, including Microsoft Office.
• Possesses excellent customer service, organizational, communication and multi-tasking skills.
• Strong interpersonal, motivational and leadership qualities.
• Flexible to work any scheduled shifts and/or days, including weekends and holidays.
• Ability to perform basic mathematical calculations and understand, analyze, interpret and communicate guest or operational data and information to achieve objectives.
• Must be able to be approved for and maintain a valid Pennsylvania Non-Gaming License, if necessary.

ADA Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Must be able to stand, walk and move through all property areas.  Must be able to stand, sit, walk, reach, bend, stoop or kneel for long periods.
• Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
• Adequate manual dexterity to operate office equipment and engage in lifting up to seventy-five (75) pounds.

Other Skills/Abilities:

• Must be able to handle exposure to areas where smoking is permitted.
• Must be able to handle exposure to cleaning chemicals.
• Must be able to speak, read, write and understand English.  Must have oral and aural acuity and ability to respond to cues.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

Note:  This job description is not intended to be all-inclusive.  Employee may perform other related duties as negotiated to meet the ongoing need of the organization.