Front Desk Supervisor (Winter Seasonal)

Description

Front Desk Supervisory (Winter Seasonal)

General Purpose:
Assist in the management and supervision of all aspects of Lodging Services and Rental
Program relationships to ensure excellence in lodging product and service, consistent growth
and improvement, quality performance and increasing profitability of the lodging business at the
resort. Must be flexible in scheduling and be able to work weekends and holidays. Must be
able to develop, lead and train all front desk agents. This is a Part-Time, Seasonal Position and
comes with all associated benefits including but not limited to; Free Power Pass, Pro-Deals, On-
Mountain Discounts, Carpool Incentives, and Many More!!!

This is a seasonal position from late October through Early April. Dates are subject to change based on the availability of the applicant and needs of the business. This role comes with a free season pass for you and your dependents. For a full list of benefits visit https://www.purgatory.ski/employee-benefits/ 

Applications are reviewed on a rolling basis. This position will remain open until filled.

Essential Duties/Responsibilities:

• Provide leadership and supervision of the front desk team for the designated properties including assist in managing daily operations, staff scheduling, training, mentoring, performance appraisals of all front desk staff for the designated properties.
• Resolve guest concerns/problems promptly and to the satisfaction of the guest while protecting the resort’s interest and minimizing risk.
• Provide leadership in the areas of revenue, yield management, guest service, and employee morale.
• Assist the sales and marketing team with weekly activity calendars, programs, brochures, packages, direct mail pieces, etc. to ensure the designated lodging properties meet or exceed their respective revenue, occupancy and RevPar goals. Implement yield management systems and procedures to maximize profitability and margin.
• Serve as liaison between Purgatory and the rental program participants and lodging property tenants. Maintain open lines of communication with residents, tenants and guests through newsletters, briefings and correspondence.
• Recruit new residents to Purgatory’s rental program and encourage all residents/owners to participate in some capacity.
• Provide regular status reports
• Administer processes, procedures, handbooks, priorities, schedules, systems, quality controls, and accountability mechanisms.
• Provide training and education of Front Desk and Housekeeping staff to meet lodging service standards at all designated properties.
• Ensure that all subordinates are adhering to policies and procedures.
• Solve inventory problems as they arise including room moves and guest relocations.
• Assist management in daily duties and be able to work without management presence for extended periods of time.
• Assist and stand in for Night Audit or Front Desk positions, as necessary.
• Additional duties as assigned.

Other Responsibilities:

• Actively participate on Purgatory’s Director/Manager team.
• Actively participate in local and regional hospitality industry and community organizations.

Qualifications

Knowledge, Skills & Abilities:

• Solid knowledge of and capability in employee management, property management of condominium and residential properties, financial management, housekeeping management, staff scheduling and labor productivity, and customer service.
• Excellent customer and employee relations and interpersonal skills, budgeting knowledge, and labor/expense skills.
• Knowledge of Property Management systems is a plus. Alertness, analytical ability, persuasiveness, auditory, tactile and visual discrimination, memory, creativity, precision, problem-solving, reasoning, judgment, initiative, imagination, patience, concentration are necessary.
• Excellent communication skills are required. Knowledge of how to use all facets of Google Drive and Microsoft Office is preferred.
• Ability to create work/shift schedules and be competent in all types of folio adjustments.

Education and Experience:

• High school diploma or GED required.
• 1-2 Years of Supervisory experience; A focus on Lodging, Reservations or Customer Service Preferred

Working Environment/Physical Activities:

• 90% of the work day is spent in a normal office environment; 10% of the work day is spent outdoors moving between areas; 50% of the work day is spent sitting; 10% walking and 40% standing.
• There is a need for frequent engagement in normal conversation and frequent use of near and far acuity, depth perception, color, and field of vision.
• Must be able to lift 25 lbs on occasion.

Salary : $18 - $19