Are you looking for a place to deliver excellent care patients deserve? At HCA Healthcare we support our colleagues in their positions. Join our Team as a Registered Nurse Patient Placement Coordinator in our Mountain Division Transfer Center located in Bountiful, Utah, and access programs to assist with every stage of your career.
Job Summary and Qualifications
The Patient Transfer Center’s mission is to assist in the clinical placement and movement of critical patients both into and out of our facilities, providing timely access to care for our patients when minutes matter the most. We are a Team of Registered Nurses serving as a central resource to facilitate and provide safe, efficient transfer of emergent and acute care patients. The Patient Transfer Center coordinates all aspects of: Transfer, Admission, ER Notification, Consultation, Transport and Telemedicine service for patients into or out of an HCA facility in the region. This service is available to every Hospital, Urgent Care, Clinic, Care Facility, and Health Provider referring into or out of an HCA facility.
As a member of our team, you will:
- Be responsible for coordinating direct admissions and hospital transfers to an appropriate HCA Division hospital.
- Coordinate ambulance transfers from the HCA Division hospitals to other facilities and post-acute care providers.
- Work in a customer-centric transfer and transport call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.
- Efficiently and effectively, manage all hospital transfers. Consult with on-call physicians regarding patient care issues, needs and concerns and advise when appropriate.
- Work collaboratively with HCA facilities to manage all internal and external patient movements and the allocation of bed assignments.
- Apply your nursing knowledge derived from education and experience as foundation for gathering appropriate clinical data to ensure appropriate placement, transfer facilitation, communication, and accurate documentation.
- Facilitate inner facility transfers, maintaining communication with all parties including but not limited to attending/accepting MD and referring facility.
- Communicate with physicians and outlying facilities if placement of a specific patient will be problematic. Use problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the MD, and the hospital.
- Make suggestions, and utilize creative thinking and acquired knowledge to assess situations and improve department decision-making and action.
- Be responsible for documenting and tracking all hospital transfers and transports.
- Assist in data collection, monitoring, evaluation, and analyzing of transfer problems for the purpose of developing and implementing protocols, policies and procedures.
- Follow specific protocols, policies, procedures, and utilize established resources.
- Work collaboratively with team members ensuring appropriate patient admissions and exceptional consumer experience
- Exhibit excellent customer relationship skills including telephone and personal contact with all of the call center’s customer groups, i.e. physicians and their office staffs, nurses, vendors and fellow employees, etc.
Education and Requirements:
- Graduate from an accredited ADN or Diploma nursing program
- Current license to practice professional nursing in the state of Utah
- BLS, ACLS, PALS Certifications (If not currently certified with ACLS and/or PALS: must obtain within 6 months)
- Minimum 5 years acute care RN experience
Preferences:
- BSN or Bachelor’s degree in nursing
- 2 years of Critical Care nursing to include ED, ICU and/or House Supervisor experience
Job Type: Full-time
Education:
Experience:
- Acute Care RN: 5 years (Required)
- Critical Care Nursing to include ED, ICU: 2 years (Preferred)
- House Supervisor: 2 years (Preferred)
License/Certification:
- License to Practice Professional Nursing Utah (Required)
- BLS, ACLS, PALS Certifications (Preferred)
Work Location: Multiple Locations