What are the responsibilities and job description for the Repairs & Returns Coordinator position at Movora?
Description
Summary
The Repairs and Returns Coordinator is responsible for handling all aspects of inventory as it relates to customer repairs, rentals and returned inventory.
Essential Duties and Responsibilities
- Communicate with customers regarding product maintenance and care questions, web repairs and Movora’s return policy.
- Responsible for the tracking and processing of all rental/demo requests, agreements, shipments and returns.
- Communicate with sales reps regarding RMA’s and rental/demo contracts so they can follow up on potential opportunities.
- Process all incoming returns to verify products, follow-up as needed, and create credit memo’s where applicable.
- Keep accurate logs of all repairs, demos, and rentals. Provide weekly reports to appropriate departments to inform of any potential issues, follow-up, etc.
- Test equipment where applicable and ensure everything is in good working order prior to being sent to the customer.
- Create customer RMA’s and return labels.
- Handle calls to and from customer regarding the status of the returns.
- Maintain positive relationships with our third-party vendors.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Requirements
- High School Diploma required; associates preferred.
- 3 years of Customer Service experience required.
- 5 years administrative experience
- Proficient in Microsoft Office products.
- Knowledge of Veterinary Orthopedics is highly preferred.
- Ability to communicate effectively verbally and in writing.
- Attention to detail.
Knowledge/Skills/Abilities
• Customer Service – able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate.
• Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Communication – able to effectively express self verbally and in writing in a diplomatic, empathetic and tactful manner.
• Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
• Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.
• Systems & Software – proficient knowledge of Microsoft Office software applications. Knowledge of shipping software programs and UPS/FedEx guidelines and shipping criteria.