What are the responsibilities and job description for the Solutions Engineer position at Moxo?
About Us:
Moxo helps businesses streamline their customer, vendor, and partner projects. The Moxo platform streamlines client onboarding & servicing workflows across a diverse set of industries including financial services, real estate, consulting, legal, accounting, and healthcare, and more. We work with many of the world’s leading financial institutions such as Citibank, FIS, BNP Paribas, Standard Chartered, and more.
We were founded by Subrah Iyar (co-founder, CEO WebEx) and Stanley Huang (senior director engineering, WebEx) with a fundamental quest – to reimagine the way business service is done in the age of mobility. If this excites you, we’d love for you to join us!
The Role:
The Global Solutions Engineering team is responsible for the product solution design, success, and expansion of Moxo’s strategic business accounts & partnerships. This is a customer facing role that involves leading consultative workflow discussions, coming up with solutions for integrations with existing applications & workflows, guiding technical implementations, and ongoing technical account management.
Our team consists of individuals from a computer science or engineering background that are excited about a customer facing technical role at a growing startup.
As a Solutions Engineer, you will:
• Lead consultative, technical solution design discussions for strategic accounts.
• Guide accounts through solutions for their business service workflows based on business and technology requirements, including how to integrate Moxo with their existing applications.
• Drive strong implementation, adoption, retention, and growth of your accounts.
• Serve as a product & platform expert for your accounts.
To be successful in this role, you must apply your strong product thinking and technical problem solving skills, and take a consultative approach in advising accounts. You will guide these accounts on how Moxo can be embedded and integrated as an extension of their existing workflow. You will also be a key advisor to the Moxo product team by identifying strategic market needs.
Core Responsibilities:
• Be accountable for key business accounts through all stages including initial solution design, successful utilization & expansions to new implementations.
• Understand your customer’s pain points, product, and workflow to architect efficient solutions for them using the Moxo platform.
• Design solutions to embed Moxo into existing web and mobile applications using the platforms SDKs and APIs.
• Build custom demo and integration flows using the platform’s SDKs/APIs as well as prototyping tools.
• Lead technology review processes including technical architecture presentations and RFPs.
• Support the deployment and implementation of POC and Pilot phases with your customers.
• Orchestrate across product, engineering, customer success, and solutions architects when necessary to meet your customer’s needs.
• Maintain a deep understanding of Moxo’s platform and integrations using Moxo’s APIs and SDKs.
What We Value:
• Bachelor’s Degree in Computer Science or Engineering.
• 2 years of experience in a technical consulting, product or solutions engineering role.
• Excellent product thinker and problem solving mindset.
• Excellent analytical, communication & presentation skills in speaking to both a technical and business audience.
• Knowledge of integration methodologies involving REST APIs, SDKs, and web-hooks.
• Understanding of technical architecture.
• Ability to understand and evaluate a customer’s business needs.
• Ability to collaborate across teams and learn new concepts on the job.
• Knowledge of JavaScript, iOS or Android development platforms is a plus.
Salary : $110,000 - $140,000