Manager, Hospitality

TITLE: Manager, Hospitality 

REPORTS TO: Director, Personal Services 

DESCRIPTION 

The Manager, Hospitality provides structured management of the client’s homes and accessory buildings by utilizing vendors and in-house support staff for the convenience, care and comfort of the principals, their family and guests during their stay.   

RESPONSIBILITIES & DUTIES 

• Excellent organization and leadership skills to coordinate operations to ensure maximum efficiency 
• Oversight of the housekeeping team, establishing routines that include monthly, quarterly and annual cleaning services in addition to the daily, weekly and deep cleaning. Oversight of housekeeping vendors as needed 

• Flag general maintenance, repairs and troubleshooting necessary for day-to-day operations to the facilities team 
• Fiscal responsibilities for the hospitality department: Financial reports, budget management and forecasting, purchasing and value engineering and verifying vendor payments in collaboration with the Director, Personal Services  
• Manage timecard and PTO approval for housekeeping team 
• Hiring, training, scheduling and continued management and evaluation of department staff 
• Communication responsibilities with Director, Food & Beverage: Collaborate with Director, Food & Beverage to assist with events, including but not limited to, printing menus, food preferences for hosted meals, planning, set-up, organization, and seamless orchestration of small-to-large-scale events 

• Planning and executing special events  
• Cultivate a proactive culture of planning across household and property teams in order to improve family experience, productivity, and preparedness 
• Concierge services with guests, including but not limited to, communications, relations, reception and care of guests while on property 
• Special project management for small, in-house projects 
• Shipping and receiving for hospitality and aesthetic needs - receiving of goods in anticipation of principals and/or guest arrivals 

• Recognizing and adhering to a high standard of personal services, privacy and discretion 
• Staying up to date and anticipating the ever-changing needs of the Principals  
• Listening and communicating effectively with all entities with whom staff interact Maintaining an in-depth technical knowledge in the areas of house maintenance and functions, cleaning and entertaining 
• Communicate and collaborate closely with the Personal Household Assistants and Property Coordinator to ensure the family’s experience is exceptional 
• Other duties as assigned 

QUALIFICATIONS 

• A bachelor's degree or a minimum of seven plus years of relevant experience or equivalent combination of education and experience managing hospitality within a high-service, action-oriented private household with high accountability levels 
• Experience coordinating with diverse service teams, including personal service assistants, housekeepers, chefs, and other staff/vendors as may be required 
• Experience in maintaining a private employer's confidentiality, safety, security, and privacy 

• Outstanding communication (verbal and written) and interpersonal skills 
• 5-star, Luxury Hospitality, white glove service background is a must 
• Must have the flexibility to travel nationally and internationally as required; travel is required approximately 50% of the time 
• Able to build rapport and credibility quickly with Principals, guests, staff, advisors, and vendors 
• Ability to problem solve to find timely resolution 

• Exhibit self and situational awareness, remain accessible but not intrusive 
• Knows how to “read a room” and possesses an exceptionally keen eye for picking up on details and preferences  
• Must have experience directing complex hospitality, event, and entertaining requirements 
• Takes ownership of their work, and is self-directed 
• High emotional intelligence, resourceful, and proactive 

• Superb written and oral communication skills 
• Tech-savvy with complete comfort using both Mac and PC computers for internet searching, emailing, operation of various apps, calendaring programs, etc. 
• Must have experience with Google suite   
• A true team player with a focus on collaboration and shared success