Strategic Account Manager

MPX of Portland, ME is looking to hire a tenacious full-time Strategic Account Manager to handle our clients' accounts with confidence and a sense of urgency. Do you have a background in customer service and project management and thrive in a fast-paced environment? Would you like to work for an innovative company that values your contributions? If this sounds like the right opportunity for you, apply today!

The account manager position earns a competitive salary wage, depending on experience. We also offer excellent benefits and perks, including medical, dental, a health savings account (HSA), a 401(k), paid time off (PTO), paid holidays, flexible spending accounts (FSAs), short- and long-term disability, life insurance, tuition reimbursement, a wellness program, and company outings throughout the year.

About MPX - SFX

Are you ready to work at an entrepreneurial company that has won Best Places to Work eleven years running? Do you have drive, talent, and enjoy working in a fast-paced environment alongside amazing people? MPX is a growing, technology-driven fulfillment and critical communications company based in Portland, Maine.

Moments of truth are foundational in all we do at MPX!

A Moment of Truth is a pivotal moment when a client or internal customer changes their perception about an interaction, product, or service. MPX and its amazing team deliver moments of truth by elevating our core values to the highest level while fostering loyalty and brand advocacy with clients and internal customers.

Responsibilities:

• Serve as the primary contact for clients in assigned portfolio on day-to-day requests and inquiries.
• Manage to establish client standard agreements to ensure customer satisfaction.
• Partner with management to understand clients’ needs and exceed expectations.
• Manage all aspects of client orders from data submission through delivery.
• Develop and provide detailed reporting.
• Track, monitor, and report on delivery performance to ensure all metrics and SLAs are met.
• Submits quotes with detailed specifications and requirements to technology.
• Facilitate client meetings and have accountability for deliverables.
• Inform management on customer needs and business opportunities as needed.
• Inform and participate in the resolution of client impacting challenges.
• Partner with internal teams to ensure that all client expectations are met.

Skills/Experience Required:

• Demonstrate a commitment to industry specific knowledge, processes, practices, tools, and behaviors with a proven track record of project participation or management.
• Confidence and experience working with senior-level leadership both internally and externally.
• Experience managing client portfolios.
• Attention to detail and strong multi-tasking skills.
• Can communicate effectively, lead meetings, and maintain documentation that is shared with customers, sales, and management.
• Is flexible and can adapt to change.
• Works well in diverse teams with a sense of urgency, while being willing and able to make course corrections as the business and clients evolve.
• Has the core values of Trust, Respect, Integrity, and Teamwork and is accountable for their actions.
• Comfortable working in a fast-paced environment with a high tolerance for high-volume daily client requests.
• Positive attitude.
• Proven experience building client loyalty
• The ability to ask probing questions to identify new opportunities within the existing portfolio.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Portland, ME 04102: Relocate before starting work (Required)

Work Location: In person