Call Center Agent/Customer Service

MRS is offering a $500 SIGN ON BONUS*

Who we are:

MRS is a financial services business that specializes in assisting customers with resolving their outstanding balances in a way that makes sense for them. We focus on treating customers with compassion and respect, and we pride ourselves on providing customers with options. While some organizations are struggling in the midst of the global pandemic, MRS is continuing to thrive and needs reliable individuals seasoned in establishing quick and efficient customer solutions to service our Blue Chip clients. We offer competitive compensation (average $45k per year), generous Paid Time Off (PTO), benefits following 60 days of employment (Medical, Dental, Vision), and various lucrative incentives including monthly bonuses with no cap threshold contingent on performance! Are you money-driven? The sky is the limit! Don't start just another job, Join MRS BPO, and start a CAREER!

Who you are:

• Motivated
• Experience with customer service or debt collections
• No experience? No problem - we will train you! MRS provides a best in class training program
• Enjoy assisting customers to identify solutions

JOB SUMMARY: Exercise the highest level of professionalism, customer service and communication skills. This role requires a high level of customer service, persuasion, and negotiations skills, as well as a mind for problem-solving to assist customers in resolving outstanding financial obligations in a call center environment.

QUALIFICATIONS

• High school education or equivalent

• Previous work on 3rd party paper is preferred.

• At least six months working knowledge/work ethics experience preferred.

• Proficient in data entry, multitasking, and computer navigation

DUTIES AND RESPONSIBILITIES OF JOB

• Work in our Air-Conditioned Office environment

• Hands-on paid training is taught in a classroom setting

• No Call Center experience is needed. We will train you as long as you are able to speak clearly and show up for work as scheduled

• Handle inbound and outbound customer calls assisting them in making their car/credit card payments, answer general account questions.

• Several shifts available

• Great place to start a career. We typically promote from within and advancement opportunities are frequently available

• Conveniently located within walking distance to Public Transportation

Disclosure: Text messaging will be used by MRS BPO LLC, Recruiting Team, and may be sent using an automatic telephone dialing system. No purchase is required to receive text messages from MRS BPO, LLC, and we do not charge to receive them. However, standard text messaging rates from your wireless carrier may still apply. Any costs related to receiving a text message are the responsibility of the recipient. Check with your cellphone provider for details on receiving text messages (SMS).

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Office is cleaned and sanitized on a daily basis. Hand sanitizer available throughout the building. Everyone is required to wear a mask upon entering the building. Limited personnel on site and social distancing protocols are in place.

Education:

• High school or equivalent (Required)

Work Location: One location