What are the responsibilities and job description for the Manager of VIP Hospitality position at MSG Entertainment?
Overview
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at www.msgentertainment.com.
Role Summary
The Manager of VIP Hospitality will report to the Sr. Director of VIP Hospitality and House Ticketing to successfully execute the employee guest experience at Madison Square Garden. The role is responsible for overseeing the entire employee experience, from coordinating the initial ticket offer, to ingress and hospitality for home Knicks and Rangers games, Concerts and special events.Specific Functions/Activities Summary
- Coordinate all employee ticket engagement; inclusive of surprise and delight, thank you, teambuilding, seat filling and stand-by experiences
- Develop quarterly reports evaluating the ROI (return on investment) of the platforms various components for Senior Leadership
- Collaborate with House Ticketing Team on growing the employee ticket benefit
- Work with Management Team members to coordinate special ticket requests
- Partner across the ticketing teams to determine inventory use need per event; provide recommendations to Sr. Director on ticket engagement based on event need
- Serve as the onsite point of contact for employee guests at Madison Square Garden
- Provide onsite troubleshooting during events
Qualifications
- Experience working in the hospitality world – hotels, restaurants, venues, etc. – a plus
- Basic ticketing understanding a plus; no systems knowledge necessary
- Comfortable working with senior executives and VIPs
- Excellent communication skills
- Very detail orientated
- Good with names and faces
- Ability to handle high-pressured situations in a professional manner; comfortable reading a room and understanding sensitive situations
- Ability to prioritize and deliver on multiple tasks in a timely manner
The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement.
Education
Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.EEO Statement
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.