Call Center Consultant - Healthcare

msi-call-center
Boston, MA Other
POSTED ON 9/29/2022 CLOSED ON 10/15/2022

Job Posting for Call Center Consultant - Healthcare at msi-call-center

Work is performed onsite

  • Facilitate meetings with call center supervisors and agents. 
  • Create training and conduct training in-oerson and remotely
  • Assist Director and Manager research and implement best practices to achieve improved results. Provide reporting and performance advice and guidance to call center management.
  • Compile and maintain call answer data lead efforts to help achieve internal and external performance targets and service level requirements.
  • Assist / lead creation of call center agent knowledge base and training portal

Qualifications

Technical Knowledge/Skill:

Requires , analytical, problem solving, and communication skills. Experience with and a demonstrated expertise with Excel is required. Requires experience with database management and Avaya Call Management System

Education:

A College Degree is required. 

Experience:

Five (5) plus years of Call center experience with an emphasis on training methods and/or workforce planning experience.

Experience with call center reporting technologies is required.

Please submit a resume with your application.

Vaccination Information:

Our client requires all new employees to be fully vaccinated for COVID-19 by their first day of employment.

Call Center Team Lead (Boston, MA)
MASCO Services Call Center -
Boston, MA
Put Your Hospitality Skills to Work - Call Center Opportunities- Leads
MSTS Call Center -
Boston, MA
Call center
Overseas Adventure Travel -
Boston, MA

Popular Search Topics

Hourly Wage Estimation for Call Center Consultant - Healthcare in Boston, MA
$62.64 to $88.21
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Sign up to receive alerts about other jobs with skills like those required for the Call Center Consultant - Healthcare.

Click the checkbox next to the jobs that you are interested in.

  • BI Analytics/Reporting Tools Skill

    • Income Estimation: $117,340 - $161,337
    • Income Estimation: $113,670 - $167,144
  • Call Center Management Skill

    • Income Estimation: $99,270 - $135,464
    • Income Estimation: $140,645 - $203,362
This job has expired.

Not the job you're looking for? Here are some other Call Center Consultant - Healthcare jobs in the Boston, MA area that may be a better fit.

Call Center Team Lead

MASCO Services Call Center, Boston, MA