What are the responsibilities and job description for the IT Field Service Technician I position at MSP Hire, Inc.?
**Are you a Tech Enthusiast and Customer Service Pro? Join us in Northwood, IL!**
**Position: IT Field Technician I**
**Company: CIO Landing, Inc**
**Location: Northwood, IL**
**About Us:**
Calling all tech enthusiasts with a passion for exceptional customer service! CIO Landing INC, a leading technology solutions provider, is looking for an IT Field Technician I to join our dynamic team in Northwood, IL. Get ready for an exciting opportunity to grow your skills and thrive in a collaborative work environment.
**Job Responsibilities:**
- Rev up your engines! Drive to client sites and deliver on-site IT support for Windows desktop computers and peripherals.
- Be the tech superhero! Provide top-notch technical support, troubleshooting, and resolution for hardware, software, and network-related issues.
- Show off your installation skills! Set up, configure, and maintain computer systems, peripherals, and software applications.
- Keep it smooth! Perform routine maintenance and preventive measures to ensure peak system performance.
- Teamwork makes the dream work! Collaborate with our experts to escalate and tackle complex technical problems together.
- Document your success! Update and manage support tickets, keeping clients and internal teams in the loop.
- Win hearts! Deliver exceptional customer service, leaving clients thrilled and building lasting relationships.
- Ride the tech wave! Stay updated on the latest IT trends and technologies to provide cutting-edge solutions.
**Qualifications:**
- High school diploma or equivalent; certifications or technical training rev up your application.
- Blaze your trail! 1 years of experience in a similar IT support role or related field.
- Fuel up your knowledge! Solid understanding of computer hardware, software, and network fundamentals.
- Windows warriors wanted! Familiarity with Windows operating systems and applications.
- Problem-solving is your superpower! Excellent analytical and troubleshooting skills.
- Smooth communication on the road! Strong verbal and written abilities.
- Client satisfaction drives you! Customer-focused mindset with a dedication to providing exceptional service.
- Road trip-ready! Ability to work independently and collaborate effectively with a tech-savvy team.
- Your engine is ready to go! Valid driver's license and reliable transportation.
- Bonus pit stop: Experience with Connectwise manage ticketing system gets you a green flag!
**Benefits:**
- Accelerate your earnings! Competitive salary range of $45,000-$60,000 per year, based on your expertise.
- Fuel on us! Mileage reimbursement for local travel daily.
- Boost your well-being! Comprehensive health, dental, and vision insurance.
- Shift into retirement mode! Retirement savings plan (401k) to secure your future.
- Time to recharge! 15 days of paid time off, 6 holidays, and birthdays off.
- Tune-up your skills! Professional development opportunities to keep you ahead of the curve.
- Join our winning pit crew! Enjoy a friendly and collaborative work environment.
Salary : $45,000 - $60,000
