UNIT SECRETARY

JOB SUMMARY

• The Nursing Unit Secretary (NUS) establishes a positive and welcoming presence on the unit.

ESSENTIAL FUNCTIONS OF POSITION

• Performs clerical and receptionist duties in an organized, efficient, and customer friendly manner.
• Demonstrates age related competencies for the patient population served
• Consistently, accurately, and in a timely manner, transcribes medical orders, enters patient charges, and ensures test results are received and filed.
• Greets visitors, and answers phones, and call lights promptly and courteously.
• Organizes and maintains a clean and well organized environment.
• Ensures that all components of the patient records are properly identified.
• Ensures patient privacy and complies with hospital policies including those related to release of information and privacy.
• Participates in performance improvement activities.
• Functions with a focus on safety and customer service.
• May enter admissions, discharges, bed transfers, labels patient chart and chart racks
• Orders supplies, formula and equipment, completes patient transport logs, returns broken equipment for repair, and may perform other applicable functions to ensure the unit operates smoothly.
• May schedule patient clinic appointments and arrange transportation and escorts per policy.
• May enter admissions, discharges, bed transfers, labels patient chart and chart racks
• May label and prepare patient chart according to clinic,
• Orders supplies and equipment, completes patient transport logs, returns broken equipment for repair, and performs other applicable functions to ensure nursing unit/clinic operates smoothly.
• Notifies radiology and lab of tests ordered, coordinates offsite lab sample pick up and provides other notifications to meet unit/clinic needs.
• Returns records to proper location, and organizes information to be forwarded to medical record at discharge.

POSITION REQUIREMENTS

• Educational Requirements

• High School Diploma/Equivalent preferred.

• Licensure, Certification and Registration
• Work Orientation and Experience
• Knowledge, Skills and Abilities
• Other Requirements Specific to Assigned Area

• None

• Prefer one year's experience as a Unit Clerk/Receptionist/Secretary or Nursing Assistant in a hospital, doctor's office or clinical setting. Experience in a busy customer service related position required. Experience with entering billing charges desirable.

• Demonstrates excellent customer service skills
• Highly effective interpersonal skills necessary to communicate effectively verbally and in written form with physicians, staff, patients, families, visitors, etc.
• Working knowledge of medical and pharmaceutical terminology
• Display of sensitivity, compassion, tactfulness and helpfulness in dealing with internal and external customers
• Excellent time management and follow-up skills
• Detail oriented and ability to handle multiple tasks
• Computer proficiency
• Knowledge of the billing process
• Detail oriented
• Organized with ability to set priorities, multi-task, and meet deadlines
• Demonstrate initiative and functions in a self-directed manner
• Ability to walk, run, sit, stand, stoop, bend, push, pull, demonstrate mobility and manual dexterity and auditory and visual ability to do this job.

REPORTING RELATIONSHIPS

• Supervision Received

• Reports directly to the Unit Managers or Site Administrator.

• Supervision Exercised

• None

INTERPERSONAL RELATIONSHIPS

• Interfaces daily with physicians, staff, patients, visitors, other health care team members other health system staff.

TOOLS/EQUIPMENT USED

• Calculator, photocopier, facsimile machine, telephone, personal computer, patient call system, computer hardware and software, etc.

PHYSICAL ENVIRONMENT/WORKING CONDITIONS

• Stress dealing with multiple demands. Limited risk of exposure to body fluids, infectious waste or blood borne diseases.

This job description identifies the general nature and level of work to be performed. It is not to be considered an exhaustive list of responsibilities, duties or skills required of an incumbent.