To provide support to the Collections and Cash Application Specialists in the resolution of customer disputes and payment posting reconciliation. This will result in the improved efficiencies of collection activity while addressing customer concerns.
Monitors and tracks customer disputes. Provides assistance with payment posting discrepancies. Acts as the liaison between the Collection and CashApps Specialist as well as the appropriate personnel in order to address customers concerns and/or discrepancies.
Performs the necessary research to obtain the support related to disputes, payment application. This includes contacting the customer directly for additional information, reconciling accounts, pulling supporting documentation.
Works with internal departments: Sales, Customer Service Advocates,Contracts, Consultant Support and/or General Accounting, in order to resolve/reconcile customer accounts.
Works with external partner/distributor contacts such as Synthes, Orthofix,ConMed, Centurion.
Monitors and tracks customer disputes/payment posting reconciliations.Provides updates/reporting to the Customer, Accounts Receivable Team/Manager.
Assists on the preparation of approval/enters related credits associated with customer’s dispute.
Follows through on customer disputes/account posting resolution until resolved.
Performs other duties as assigned.
MINIMUM JOB REQUIREMENTS
Education:
Combination of Education and/or Equivalent Work Experience
Experience:
Minimum 5 years collection experience including cash application and dispute resolution.
Specific Licenses and/or Certifications:
Specialized Knowledge, Skill, and Abilities*:
Ability to contact external customers in order to work with and secure payment status.
Must be able to make use of various systems in order to obtain supporting documentation/reporting.
Must possess excellent analytical and communication skills, and the ability to prioritize.
Must be proficient in Microsoft Word and Excel, advanced skills a plus.
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