Dispatcher

What Will Your Job Look Like? The Dispatcher (Lyft) is responsible for answering incoming calls from members inquiring about their scheduled transportation. The Dispatcher (Lyft) will analyze trips, ensure a driver is available and provide an estimated arrival time. If the Dispatcher (Lyft) determines a Driver is not available, they will assess whether the member is eligible for Lyft/Uber and if so, request via portal, a Lyft/Uber vehicle. If a member is not eligible, The Dispatcher (Lyft) will work with Lead Dispatchers to cover the trip. This position is 100% onsite What You’ll Do: Work closely with Lead Dispatchers to provide trip updates and estimated time of arrival Assist with Driver Assignments Maintain effective communication with members and Dispatch if Uber/Lyft is unavailable Provide excellent customer service by addressing member inquiries and concerns Keep members informed about the status of their Uber/Lyft and verify all information before disconnecting Ensure that all transportation operations comply with Lyft/Uber procedure and eligibility Collaborate with Dispatch/Supervisor if passengers experiencing issues or have grievances Establish and maintain effective communication with transportation providers Provide feedback to leadership and Fleet Management on transportation providers performance Practice and follow all compliance guidelines Other duties as assigned What You’ll need: High School Diploma or G.E.D. 6 months of customer service experience Must be 18 years old Even better if you have... 2 years in transportation routing, dispatching, and scheduling expertise, preferred 1 year experience working with the applicable transit scheduling system, preferred Ability to adapt to changing circumstances, including weather-related disruptions, unexpected delays, or unforeseen issues Seek opportunities to enhance transportation processes, streamline operations, and improve efficiency Ability to communicate clearly with clients, drivers, and vendors Ability to work well with others and be a team player Ability to work in a fast-paced work environment. Ability to maintain a high level of confidentiality Excellent communication and interpersonal skills Knowledge of GPS and GIS systems preferred Good organizational skills Detail oriented Ability to meet deadlines and complete work in a timely manner Skilled in the use of computers, including Microsoft Word, Excel, and other Microsoft applications Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Flexible Scheduling Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $16/HR Salary Max: $16/HR This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.