Scheduler

What Will Your Job Look Like? The Scheduler works to direct the day-to-day route and trip operations. The position is performed within a call center environment, ensuring effective daily communication across the operation and with transportation providers. This work is done in compliance with the procedures defined by the Client and in conformance with company procedures and involves daily communication and interaction with drivers and monitors. The Scheduler must also organize and conduct activities to assure safe, cost-effective, on-time operating performance, tracks and report sign-in/sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. What You’ll Do: Assist with all phone call information and dispatching rides Organize and route all trips according to most efficient route Assist Drivers and Transportation Providers with problems or issues relating to scheduling Provide assistance to Drivers for directions to destinations Report and record all incidents to the leadership team Inform Transportation Providers of their next-days trips Answer phones and respond to requests and questions Assist with intake calls Provide feedback on Drivers’ performance, including on time performance metrics Monitor radio, telephones and on-road provision of service for quality Monitors Drivers’ daily performance via dispatching software Documents transfer trips into system Assign new rides Record time of departure, destination and expected time of return Establish and maintain effective communication Review schedules and trip reconciliation daily and distribute trips accordingly Ensure trips are assigned promptly and accurately Identify and recommend improvements in processes and procedures Notates all provider no shows or on-time-performance issues Responsible for influencing positive employee morale and quality customer service Communicate with Management as needed to maximize efficiencies and resolve issues Monitor routes, provider availability, service levels and other critical statistics to ensure trips are performed in a timely manner, maximizing on time performance Manage calls in a professional, systematic and organized manner following departmental guidelines Other duties as assigned What You’ll need: High school diploma or G.E.D. equivalent Six months recent customer service and/or sales experience Previous experience working in a Call Center is preferred Must be flexible to work weekends and/or holidays Knowledge of dispatching software preferred Even better if you have... Ability to generate reports as needed Excellent communication and interpersonal skills Ability to maintain composure under pressure, and demonstrate a high customer service commitment Good organizational skills with attention to timeliness of pickups and return trips Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications Ability to work across cross functional teams to design processes that meets the needs of the business objective Ability to work independently and handle multiple tasks Ability to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills Regular attendance is required What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Tuition Reimbursement Leadership Mentoring Opportunities Salary Range: Salary Min: $ 19.00 per hour Salary Max: $ 21.00 per hour This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTMTRANSIT We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.