Muchacho FOH Manager

Muchacho is an award-winning, west coast-inspired, all-day taco shop and lifestyle brand located along the Atlanta Beltline Eastside Trail in historic Reynoldstown. Opened in late-2017 by restaurateur Michael Lennox and Electric Hospitality, Muchacho has carved out a distinctive culture in the Atlanta restaurant landscape and is poised to embark on an exciting high-growth phase that will see the brand open several new locations in the years ahead.

We are looking for an experienced FOH Manager that can help lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

KEY RESPONSIBILITIES

• Train, coach, and develop team members and team leaders
• Delegate tasks to team and provide follow-up
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Contribute to the hiring of crew members
• Ensure team provides fast, friendly, and accurate service
• Contribute to crew members and team leaders performance reviews
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, restaurant cleanliness, maintenance and security standards are met
• Assist with increasing comparable sales and deliver budgeted sales each period
• Control cost of goods, variances and inventories within the restaurant
• Staff and schedule appropriately to control labor costs
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place
• Uphold company safety and sanitation requirements to ensure the health and safety of our guests and team

QUALIFICATIONS/SKILLS

• Excellent communication skills to connect effectively with customers and co-workers
• Possess a positive attitude and ethics which support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
• Ability to understand financial reports
• Strong time-management skills; ability to multitask, prioritize, and organize
• Ability to stand/walk for approximately 8-10 hours per day
• Available approximately 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed
• Excellent leadership and organizational skills with attention to detail
• Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE

• Must be at least 21 years of age
• Minimum of 1 years’ restaurant management experience

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of 50 hours a week.
• Ability to stand/walk for 8-10 hours per day.
• Must be able to lift and carry up to 20 lbs.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from music and customer traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Job Types: Full-time, Part-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Tips

Work Location: One location