Clerk II Receptionist

JOB TITLE: Administrative Clerk II
GAMING LICENSE REQUIRED: Class III B
GRADE: N8
STATUS: Hourly, Non-Exempt
POSITION REPORTS TO: Administrative Supervisor

JOB SUMMARY: The Administrative Clerk provides a full range of clerical and administrative support for the Muckleshoot Casino. This is a moderately complex clerical position involving the responsibility for the performance of a variety of clerical tasks and multi-line phone operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description may be amended, at any time.
1. Practice, support and promote the Mission, Vision and Values of Muckleshoot Casino
2. Greet visitors, staff, and the general public in person and/or via a multi-line phone system, promoting positive guest relations, answering questions, screening and responding to inquiries, and referring or directing them when necessary to the appropriate persons.
3. Assist in monitoring departmental office supplies and inventory and enters purchase requests in software program for Supervisory approval.
4. Receive various work requests via Share-Point application and completes requests as assigned, which may include, but is not limited to requests for creating forms, cover sheets, logs, labels, sign-in sheets, and graphs using Microsoft Office applications.
5. Issues uniform parts and pieces for loan, tracks unreturned items, and submits uniform charges to Payroll.
6. Maintain utmost confidentiality regarding all information, both written and verbal.
7. Comply with the standard operating procedures of the department.
8. Maintain an efficient and organized electronic and paper filing system.
9. Route and log all internal forms and paperwork following proper procedures.
10. Perform assigned on-going administrative and clerical task for Table Games, Poker, VGD and other departments throughout the Casino requiring computer skills using various applications and programs.
11. Sort, date stamp, and route US Mail and internal mail appropriately.
12. Stock the refrigerator and maintain par levels for the Administrative break rooms and conference areas.
13. Make coffee daily and maintaining the cleanliness of the Administrative break rooms and conference areas.
14. Create, facilitate and maintain a positive work environment.
15. Smile and engage Guests and Team Members with a positive professional demeanor.
16. Perform other duties as assigned.
EDUCATION, EXPERIENCE AND TRAINING FOR POSITION (required / preferred):

• High school diploma or GED equivalent required.
• Minimum of one (1) year clerical/receptionist experience preferred.
• Experience using computers and various computer applications and software including Microsoft Word, Excel, PowerPoint, and Publisher preferred.

ON-SITE TEST REQUIRED: All tests are distributed in person at the Human Resources' Office.

• Administrative Clerk Skills and Knowledge assessment.

SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION:

• Demonstrate excellent guest service skills.
• Demonstrate ability to handle multiple tasks simultaneously with speed, efficiency and attention to detail; greet visitors, answer a multi-line phone, and answer or refer incoming inquiries from guests or personnel.
• Exhibit ability to work independently and perform clerical assignments with occasional instruction or assistance.
• Exhibit working knowledge of computers and computer applications, including spreadsheets, databases, and word-processing.
• Exhibit knowledge of business practices, correspondence and typing formats, including correct English grammar, spelling, and punctuation.
• Demonstrate ability to use office machines and equipment, including, but not limited to personal computers and software, copy machine, fax machine, binding machine, laminator, and calculator.
• Demonstrate typing and keyboard efficientcy. 30wpm.

Demonstrate ability to follow oral and written instructions.

• Demonstrate ability to file and maintain office records, both in electronic and paper form.
• Demonstrate ability to communicate effectively both verbally and in writing.
• Exhibit basic arithmetic skills.
• Demonstrate ability to work with confidential information and correspondence.
• Read, write and speak English fluently.

JOB DEMANDS
PHYSICAL
The physical demands described here are representative of those that must be met by a team member to successfully perform essential functions of this job. Shift work, holidays, weekends, or nights may be assigned.
Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling or crouching, and/or prolonged periods of time focusing on tasks.
Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job functions, with or without assistance.
Specific vision ability includes close vision, distance vision, color vision, peripheral vision, and depth perception. Visual acuity to discern and examine text, graphics, color and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office or required equipment and examine or update documents, records, data, instructions, logs, and files.
MENTAL
Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, reach conclusions/solutions. Comprehension in assessing, analyzing, and processing alpha, numeric, and visual data and completing required tasks or documents accurately. Ability to tolerate stress and conduct tasks under critical deadlines. Ability to concentrate on task over a period of time without being distracted.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing functions of his/her job and in areas monitored by security or surveillance cameras. Work in casino operations and/or internal or external environments occasionally. Exposure to second hand smoke, moderate to high noise level, bright lights, fluctuating temperatures/weather conditions.

• This list of minimum essential functions is illustrative of the minimums ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.
• Success in this position will require ongoing knowledge and application of Company driven performance indicators that include but are not limited to interpersonal and communication skills, change leadership and teamwork, customer service and satisfaction, attendance and punctuality, integrity and dependability.
• All duties shall be performed in accordance with Muckleshoot Casino's policies & procedures, internal control standards, and organizational objectives.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Work Location: Multiple Locations