What are the responsibilities and job description for the Customer Service Representative position at Mullikin's Auto Body, Inc.?
Mullikin’s Auto Body, Inc. is a family-owned collision repair facility serving Easton and the surrounding areas for 36 years. We are seeking a person that is self-motivated, reliable and communicates clearly to elevate the customer service experience of our large customer base.
Responsibilities include:
*Greet customers in person and over the phone in a professional manner.
*Schedule repair appointments and assist customer with setting up rental reservations.
*Gather contact, insurance, and repair information to create customer packets.
*Collect signatures and payments at the beginning and end of repair.
*Check vehicle in with customer when dropped off for repair.
*Confirm payments with insurance companies.
*Notify customer prior to the date of repair.
*Keep customers updated during the repair process.
*Notify customer when vehicle is completed and review payment information with customer.
*Work with management to address customer needs and resolve complaints.
*Office upkeep and organization.
*Must be dependable and punctual.
*Ability to always pass a drug test.
Benefits
*Full paid Medical & Prescription Drug Plan
*401k Retirement Plan
*Paid Vacations & Holidays
*Monday-Friday - no nights - no weekends
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $16 - $20