Resident Services Coordinator, Multifamily

Job Title

Resident Services Coordinator, Multifamily

Job Description Summary

The Resident Services Coordinator should endeavor to provide excellent customer service to clients, residents, prospective residents, guests, and vendors. Resident Services Coordinators are the face of the property and promote a sense of community. Resident Services Coordinators are also responsible for being the main point of contact for residents before, during and following significant interior renovations of the buildings. The Resident Services Coordinator will be assisting residents throughout the renovations process. The Resident Services Coordinator will work directly with property managers, construction liaisons, contractors, and property team members to ensure the highest quality experience possible for the residents.

Job Description

ESSENTIAL JOB DUTIES:

• Provide resources to residents and an open and welcoming environment for residents, customers, vendors, and neighbors.
• Acquire a broad knowledge of the community and the surrounding area.
• Assess needs of residents and provide them with the appropriate provider and community resources.
• Facilitate programs and services such as health and wellness, life enrichment, or transportation.
• Proactively develop a resource directory of local social service agencies and providers.
• Prepare and maintain log of resident issues and services provided.
• Provide residents with contacts and resources to assist with benefits and entitlement program applications.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Work closely with client representatives and construction team to coordinate resident activities and movements during renovations or construction.
• Assist residents preparing for changes to their homes and address questions or concerns presented by residents during the renovation and transition process.
• Help residents understand the renovation process.
• Help residents connect to their families, friends, and social networks for support, including during periods when residents are displaced from their units as a result of renovations.
• Deliver culturally appropriate & age-appropriate activities for residents who live at the property.

COMPETENCIES:

• Understand the characteristics of the resident population and property in which they serve.
• Ability to effectively interact and work with individuals from diverse backgrounds and attention to detail
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistent
• Understand the characteristics of the resident population and property in which they serve.
• Understand issues that may impact the differential use of services are socio-economic, age, culture, gender, race,
• Uphold core values: Service, transparency, performance, creativity, and community.
• Flexibility and ability to manage a complex workload in varied work environments
• Strong interpersonal, communication, organization, writing and computer skills

IMPORTANT EDUCATION

• High School Diploma, GED, Trade, Technical, or Vocational school

IMPORTANT EXPERIENCE

• 1 years of related experience

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.