Case Manager (VA HOP)

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose: Provide community-based supportive service for very-low income Veteran families residing in or transitioning to permanent housing.  The Case Managers will provide supportive services to individuals to maintain community living. 

Essential Duties and Responsibilities:

1. Complete comprehensive strength-based individual and family needs assessment within 3 days of referral.
2. Collect information and develop Housing Plan, integrating individual’s strengths and needs, considering community, family and other supports, suggesting measurable goals and specific interventions that include documented discharge plans within 7 days of admission.
3. Within 7 days of admission and updating on a regular basis, individual service plans to address the areas of: increasing income (VA benefits and public entitlements or employment), greater self-determination (something to accomplish for themselves) and strategies to ensure individuals maintain residential stability.
4. Provide direct active support interventions with focus on: Activities of Daily Living, education, budgeting, problem solving, crisis intervention, social skills, and independent living skills.
5. Perform services coordination and case management activities including transportation, assistance in accessing medical, social education, housing, transportation or other appropriate support services.
6. Assist participant with obtaining a credit report and developing a debt repayment plan to review progress monthly.
7. Present program participants with presenting problem at weekly supervision, and monthly to Multi-Disciplinary Team to obtain feedback to address any barriers or clinical issues.
8. Assist in maintaining case records, compiling statistics and writing reports and manuals as requested by the Program Coordinator.
9. Complete all required case file documentation including but not limited to ISPs, case notes, intake and discharge paperwork, needs assessments, and entering participant information in HMIS system.
10. Attend and participate in MACCH general membership meetings and task forces.
11. Provide up to three months of voluntary aftercare services
12. Provide on call coverage rotation including taking calls via telephone and going into the office to address a situation if warranted.
13. Complete 15 hours of intensive on-going training per year based on program/participant population need including but not limited to: Trauma Informed Care, Co-Occurring Disorders, Rent Wise, Fair Housing, SSI/SSDI Outreach Access and Recovery (SOAR), Supplement Nutrition Assistance Program (SNAP), and Trauma Informed Care.
14. Driving is an essential function of the position.
15. Other duties as assigned.

Supervisory Responsibilities: None