What are the responsibilities and job description for the Service Advisor position at Murphy-Hoffman Company?
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. *Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
- Ensures customers receive the most expedient service available through questioning and understanding repair requests.
- Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
- Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
- Inputs repair order information to data processing system and close repair orders.
- Maintains and administers shop tool and supply requirements and status.
- Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
- Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.).
- Participates in training to stay current on technical and warranty issues.
- Assists in maintaining a clean shop and office area.
- Performs other duties as assigned by a supervisor.
- CDL (preferred).
- Minimum 4 years’ experience in related field.
- Computer experience (preferred)
- Strong customer relations and communication skills.
- Good leadership abilities.
- Must have a positive can-do attitude.
