AR Dispute Analyst

Department: Accounting

Location: Raleigh, NC

Description

As an AR Dispute Analyst and member of the Finance Team at Murphy's Naturals, you will play a critical role in managing and resolving accounts receivable disputes. You will work closely with customers, the sales team, and other various departments to ensure timely resolution of billing discrepancies, enhance customer satisfaction, and maintain the financial health of the organization.

Key Responsibilities

• Investigate and resolve disputes related to billing, payments, and other accounts receivable issues in a timely and accurate manner.
• Analyze customer accounts to identify discrepancies, validate claims, and determine the root causes of disputes.
• Collaborate with the Sales and Operations teams to gather relevant information and documentation necessary for dispute resolution.
• Maintain detailed records of all dispute cases, including actions taken and outcomes.
• Communicate effectively with customers to explain billing details, clarify issues, and negotiate resolutions.
• Identify process improvements to reduce the frequency of disputes and improve overall AR efficiency.
• Support the month-end close process by ensuring that all disputes are addressed and resolved promptly.
• Other general accounting functions as needed or assigned to support the Accounting Team.
  
  

Qualifications

Skills, Knowledge and Expertise

• Associate's degree or higher in Finance, Accounting, or a related field.
• 2 years of experience, preferably within the manufacturing or retail management industry.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Proficiency in using accounting and ERP systems such as QuickBooks, NetSuite, or 365 Dynamics/Business Central preferred.
• Experience with a CPG company is preferred.
• Experience with Certified B Corporations is a huge plus!
• Proficiency in Google Suite and/or Microsoft Suite/MS Office, particularly Excel.
  
  

The ideal candidate should have:

• Strong organization, time management, prioritizing tasks, and documentation skills
• The kind of confidence that says they are open to taking risks, trying new things, and open to new ideas
• A team player mindset who is willing to jump in wherever and whenever (position may require occasional, brief work on weekends)
• The ability to work independently and take initiative in a fast-paced "start-up" environment
• The ability to take an idea to an executable, creative deliverable
• Excellent interpersonal communication skills and people development mindset
• A positive, "get it done" attitude.