What are the responsibilities and job description for the Computer Technician position at Musco?
Principal Duties and Responsibilities:
- Provide exceptional customer service when responding to IS Service Center requests via phone and email
- Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently
- Troubleshoot hardware, software, and telephone problems, providing solutions to restore functionality
- Offer timely technical support and teach users how to utilize computers and phone
- Perform hardware, software, and telephone installations, including upgrades as necessary
- Perform regular scheduled maintenance and update information when switching hardware
- Maintain accurate inventory information
- Develop computer-related training content and lead training
Education & Experience Requirements:
- AA Degree and 1 year of experience or three years of related experience preferred
Job Specifications:
- Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 7, Windows 10, Mac OS, email, VOIP, and broadband technologies (i.e. VPN, Cable, DSL, WiFi, Cellular).
- Strong oral and written communication skills
- Demonstrates ease with presenting materials
- Demonstrated ability to troubleshoot
- Strong attention to detail
- Ability to provide service at all levels of the organization
Other Special Requirements:
- Rotational weekend and on-call coverage will be required as scheduled
- Limited travel as needed for remote office support
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