Store Manager

Description

Who We Are
At Muse Paintbar, we blend the creativity of art with the joy of entertainment to craft an unforgettable experience for our guests. Our unique space showcases an alluring and lively artistic experience, paired with a selection of crowd-pleasing food and beverage offerings, including a curated beer and wine bar. Dedicated to fostering a community of talent and art enthusiasts, we invite individuals to join our dynamic team, creating a place full of creativity, collaboration, and growth opportunities for our customers and team members.

Who You Are
You are a creative spirit with a knack for connecting with people. You thrive in fostering a premier customer experience and are committed to leading your team to success. Your excellent communication skills and impressive organizational abilities set you apart. With at least two years of management experience, you're eager to bring your unique artistic flair to our team.

The Role
The Store Manager is instrumental in overseeing our studio's daily operations, adeptly handling a broad spectrum of tasks that include key aspects of people management. This role is essential in ensuring a positive customer experience, driving sales, and consistently upholding our high standards of service and operation.

Key Responsibilities

• Operational Efficiency: Guarantee the smooth and efficient day-to-day operation of the store, ensuring all aspects function seamlessly.

• Artistic Leadership and Instruction: Lead and assist in painting sessions, focusing on providing clear, creative instruction, and ensuring excellent execution to create a memorable customer experience.

• Event Preparation and Management: Ensure all necessary preparations and tasks for special events are completed effectively and efficiently.

• Kitchen Operations Oversight: Actively oversee and participate in all kitchen operations, ensuring adherence to food safety and quality standards.

• Sales and Customer Satisfaction: Drive sales by engaging in superior customer interactions, focusing on customer satisfaction.

• Visual Standards and Marketing Collateral Management: Uphold the studio's visual standards by maintaining store appearance, cleanliness, and organization, and accurately implementing and adhering to company guidelines for displaying marketing collateral.

• Business Performance Reviews: Regularly participate in weekly touch bases with Regional Managers to discuss business highlights, sales, employee performance, operational tasks, and inventory issues.

• Individual Employee Engagement: Conduct monthly individual touch bases with each team member, discussing achievements and areas for improvement, and providing direct developmental feedback.

• Performance Tracking and Reviews:Assess and record employee performance on trackers and conduct annual reviews in coordination with the Regional Manager and Human Resources.

• Schedule Management: Update and maintain monthly schedules created by the Regional Manager to ensure consistent staffing coverage.

• Time-Off Management: Review and approve time-off requests according to company policies, ensuring adequate daily coverage, with final decisions by the Regional Manager on staffing concerns.

• Timecard Supervision: Review and verify team members’ timecards weekly, and submit for final approval to the Regional Managers.

• Compliance and Safety Enforcement: Ensure compliance with alcohol service, general safety, and cash handling procedures where applicable.

• Customer Complaint Resolution: Handle in-studio customer complaints promptly and professionally, escalating complex issues to the Regional Manager as needed.

• Inventory and Order Management: Submit accurate inventory counts and orders for review by Operations, and process weekly deliveries in line with company guidelines.

• Facility and Maintenance Coordination: Report facility and maintenance needs by submitting tickets to appropriate leadership.

• Innovation and Improvement Contributions: Elevate ideas and suggestions for studio improvements to the Regional Manager.

Role Requirements

• Full-time availability, with a flexible schedule that includes days, evenings, and weekends.

Required Skills/Abilities

• Vibrant personality with artistic proficiency.

• Strong communication skills, both verbal and written.

• Excellent sales, customer service, supervisory, and leadership skills.

• Thorough understanding of products and services.

• Tech-savvy, proficient in Google Workspace, Slack, etc.

• Reliable transportation, willing to travel up to 20% monthly.

• Full-time availability and flexibility in schedule.

Experience/Education

• 2 years of full-time management experience

• Bachelor's degree in Art, Business, Marketing, Finance, or related field; OR experience in management required

• Applicable formal training in the arts

• Prior experience in a customer-focused environment, such as a bar or restaurant setting.

• Prior experience in group art teaching is preferred.

• Alcohol Safety/TIPS certification (Muse will provide this training if needed)

• ServSafe Manager Certification (Muse will provide this training if needed)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

• Ability to stand for extended periods

• Ability to lift, bend, reach, climb

• Ability to lift up to 50 pounds at times

• Reliable internet connection

• Quiet, professional, and well-lit remote work environment when needed

• Reliable technology, including cell phones and computer/laptop

• Ability to perform duties with or without reasonable accommodation

The above is intended to describe the general content of and requirements for the position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. Muse Paintbar will provide reasonable accommodations to enable individuals to perform their essential job duties consistent with applicable law.

Muse Paintbar is an equal-opportunity employer committed to inclusion and diversity. As a proud equal opportunity employer, we do not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender, gender identity or expression, age, marital status, mental or physical disability, military or veteran status, pregnancy, or any other protected characteristic.

Qualifications