What are the responsibilities and job description for the Customer Service Manager position at Music Getaways?
About us
Music Getaways is a small business. We are collaborative, social, challenging and our goal is to Music Getaways is a multimedia entertainment company with a strong emphasis for the creative. Every day is different in this innovative, hard-working but relaxed, fun environment. We work with our diverse team and use our collective expertise to produce our world-renowned music destination festivals, Record label, Film production company, Online store, Film & music productions, and more. We believe that each member of our team should be able to grow their strengths and reach their fullest potential.
Our incredible team is well versed in all areas of the entertainment industry, and we love getting the chance to work on a daily basis with our exceptional writers, editors, filmmakers, sales team, box office, graphic designers, programmers, social media team, recording artists, producers, and our film & music production team.
Throughout our company’s life of 19 years, we have truly learned the definition of evolution. As the music/entertainment industry changes, so have we. Each and every day brings new knowledge and new opportunities - and Music Getaways is ready to accept the challenge.
Our favorite company motto is, “The train is moving.” - So are you ready to jump on?.
Our work environment includes:
- Lively atmosphere
- Food provided
- Work-from-home days
We are seeking a Customer Service Manager to join our team! We are a music travel company that hosts various music festivals at all-inclusive vacation resort throughout Mexico and the Caribbean (i.e. Los Cabos, Cancun, Punta Cana, etc.). You will be responsible for helping customers by providing product and service information and resolving technical and billing issues. You will also have the opportunity to join us on-site at the all-inclusive resorts to further ensure that all of our customers’ issues are addressed and handled appropriately. This is not the usual corporate setting. If you are someone that is looking to join a fun and creative environment while building a unique and amazing experience for our customers, by all means apply! Also passion for music is a must!!
Responsibilities:
- Handle customer inquiries and complaints
- Expected to be at our destination events to handle customer inquiries and complaints on-site
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Bill collection for late payments and delinquent accounts
- Managing staff who are answering phones and booking customers for music destination events
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Experience as a supervisor or manager
- Strong leadership qualities
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Proficient on MAC & IOS devices
- Proficient in Microsoft Office
- Basic accounting skills
- Proficient in English language
- Clear, comprehensive phone voice
- Ability to construct a well written email
- Ability to travel out of the Country for up to a month at a time and have valid Passport
- Live within close proximity to Westlake, such as: Agoura / Thousand Oaks / Camarillo / Oxnard / Calabasas / Simi
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Weekend availability
Application Question(s):
- Name your top 3 artists currently in your playlist rotation.
Experience:
- Customer service: 3 years (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: On the road