Help Desk Support

Job Title: Help Desk Analyst

Location: 5020 148th Avenue, Suite 200, Redmond WA 98052

Duration: 2 Months (TEMP to PERM)

Job Description:

• High School diploma, GED, or equivalent work experience
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department and/or large groups of employees.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations
• Requires basic analytical skills.
• Detailed problem analysis.
• Intuitive problem-solving skills.
• Adaptability to a highly-changing environment.
• * Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
• * Answers and documents all help desk calls related to specific software applications for assigned area.
• Provides end-user support for specific software applications Answers and documents all help desk calls related to specific software applications and computer hardware.
• Provides end-user support for specific software applications.
• May assist with some hardware issues. Creates and terminates new users related to specific software applications.
• Creates and updates user security access. Monitors servers and users to ensure that the systems are operational.
• Informs Information Technology Services of any operational problems.
• Conducts system maintenance on network. Reviews software literature for any software updates and upgrades. Performs other duties as assigned. No formal supervisory responsibilities in this position.

Job Types: Full-time, Contract

Pay: $17.00 - $20.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 1 year (Preferred)
• troubleshooting: 3 years (Preferred)