Position Title: Office Administrator

Reports To: Campus Director

Department: Campus Operations

FLSA Status: Hourly Non-Exempt

Original Issue Date: V 2020 04

PURPOSE OF POSITION:

The Office Administrator is responsible for setting the appropriate expectations to begin the MyComputerCareer Student Journey by providing exceptional customer service. Provides integral support for each department on campus and for the Leadership Office. Responsible for the registration, administration and proctoring of exams through the PearsonVue testing center.

Pay: 16/HR-Full Time

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Welcome and greet all potential and current MyComputerCareer Students in person and over the telephone
• Responsible for the cleanliness and organization of the Front Desk Area and the Campus Conference Room
• Liaison between the Admissions process and the Financial Aid Department as needed
• Train and pass the Pearson Vue Proctor Exam to register students, administer exams and proctor exams and a daily basis.
• Daily work in Salesforce CRM to create, maintain and monitor student accounts and information
• Scan, upload and digitally and/or manually file documents with sensitive security information
• Responsible for general admissions documents for the program
• Responsible for processing student loan requests through private lender
• Perform tasks on an as needed basis as directed by the Campus Director, ADOA, ADOE or other staff members
• Perform miscellaneous duties as assigned

KEY COMPETENCIES:

• Ability to provide exceptional customer service in any/all situations
• Excellent typing skills and basic understanding of Microsoft Office Suite
• Possess strong written and oral communication skills
• Ability to prioritize tasks and work in a fast-paced environment
• Ethical conduct at all times

EDUCATION & EXPERIENCE REQUIREMENTS:

• 
  High school diploma/GED – required
• Associate’s degree in Business Administration or a related field; or a combination of education and experience
• Minimum 1-2 years of experience
• Demonstrated proficiency in Microsoft Word and Excel (required)
• Attention to detail and exceptional time management skills

PHYSICAL & COGNITIVE DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• 
  Listen to employees and communicate verbal and written feedback. Must be able to exchange accurate information in these situations.
• Observe and detect concerns or areas for improvement within the workplace
• Frequently move about the office and customer/prospect locations in diverse environments.
• Maintain a high level of consistent cognitive function to negotiate complex transactions with employees and students or vendors.
• Stoop, kneel or crouch when maneuvering the office environment.
• Lift up 25lbs at times.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their supervisor.

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Experience

• 2 year(s): Microsoft Office
• 2 year(s): Administrative Experience

Education

• High School or better

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group