Patient Service Coordinator

Rx Optical now part of the MyEyeDr. Family Job descriptionIn order to deliver a superior patient experience, we must be ready for the patient when they arrive for their appointment. The Patient Service Coordinator will execute the daily operational tasks associated with patient preparation and data entry.The importance of patient preparation is so that the patient’s benefits and eligibility can be verified accurately. An accurate verification leaves no surprises for the patient or the Optician while they are choosing their solutions. Precise information allows for ease in billing from our insurance team and instills confidence in our business to take care of the patient properly.The patients that are at the door are there to be seen by the Optician and/or the Optometrist. The Optician will have taken the call announcing the patient’s arrival and will then greet the patient at the door. They will then propose the safety questions to ensure the patient can be seen in the office at that time.Job Responsibilities:Obtain insurance eligibility and benefitsInput scheduled patients into EEHRTrouble shoot insurance issuesManage patient schedule by scheduling, re-scheduling, and confirming patient appointmentsServe as back up to the Opticians in answering incoming calls-which include scheduling/rescheduling appointmentsMaintain and manage the waiting listOn exam days:Call patients that do not show for their appointment to reschedule their appointmentResponsible to immediately call patients to fill spots that come available during the exam dayPartner with Manager to passionately optimize results in a timelyfashionEnthusiastically support all Rx Optical policies and proceduresMaintain an uncompromising level of business ethics and integrityPosition Requirements:Strong written and verbal communication skillsService oriented demeanorKeen attention to detailAbility to work flexible schedule that meets business needs, which will require evenings and Saturday shiftsHave the ability to multi-task and bring tasks through to completion with minimal supervisionMay involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriateMay be required to move materials up to 30 pounds, reach, push, or pull in order to accomplish a job responsibilityAs a Patient Service Coordinator, you are the ambassador of your office to use your identified skill set to prepare for each patient visit. It is your honor to ensure that our patients’ information is entered accurately and timely to successfully serve our patients.This job description is not intended to represent an all- inclusive list of job responsibilities, but to outline the essential functions of this position. Rx Optical reserves the right to revise this job description at any time with or without notice. Rx Optical is an equal opportunity employer.Job Type: Full-time

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