Agent

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community.

The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.

Essential Functions

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the company location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events.
• Secure the client's residential perimeter and review CCTV, manage access controls, and respond to alarms, as needed.
• Identify and escalate equipment deficiencies/failures.
• All other duties, as assigned.
  
  

Education, Experience, and Certifications:

High School Diploma or GED with law enforcement, military, and/or security experience. Current UT Armed Security Officer License and UT CCW or HR218 required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies

• Concierge-level customer service experience.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Strong problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Solid verbal and written communication skills.
• Computer knowledge; Microsoft Office.
  
  

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Ability to adjust focus between close and distance vision.
• Travel, as required.
  
  

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.