Implementation consultant

This inclusive employer is a member of myGwork the largest global platform for the LGBTQ business community.

Quadient AR by YayPay is a cloud-based Accounts Receivable Platform to make it easy for B2B Finance Teams to stay ahead of their AR and get paid faster.

The AR Implementation Solution Consultant works with the Client Finance or AR Teams to launch the use of Quadient's AR platform

This is a hands-on role that covers System Advisory, System Configuration, Conducting data Integration-level discussions with the client's ERP, User Training and also supporting User Testing activities to align with the overall scope and use of the Quadient AR software platform.

Live clients are introduced and handed to an assigned Customer Success Manager (CSM) as and when projects are completed

Position Title : Implementation Solution Consultant

Location : Remote (preference for Central and Eastern Time Zones)

The Implementation Solution Consultant is a Services role within the Customer Success (CS) function at Quadient, providing the foundation for new clients transferred from Sales into CS, to go through their implementation journey to be trained on how to use, integrate, configure, adopt and launch the AR platform.

Acting as the day to day contact during the project, the role covers the implementation process from Project Kick-Off to Launch / Handover, during which the target solutioning is achieved through a consultative engagement process that blends both client's operational use cases and / or an understanding of their Collections, Payments, Credit, Dispute Business Process, in which the AR Platform will be used.

In addition, you will collaborate with other Quadient Resources such as Sales, Product, Engineering, Integration Specialists and CSMs as well as external Partners to help our clients succeed and realize value with the platform

Key Responsibilities

Create the required cadence to advise, train, engage and recommend to the client stakeholders / users the best possible outcome(s) to help with their Product adoption and usage

Support the Client (Business and IT) in AR data integration discussions, and resolve data reconciliation / discrepancies (post data integration into YayPay), depending on the issue(s) discovered

Interact with YayPay’s target Payment Processor Partners to help our clients configure the platform, then train and support the testing of payments attempted through the platform integrated with the designated Processor, which may include an integration to the client’s ERP / Business System also

Experience to navigate and mediate conflict during discussions

Review and track plans so as to prepare and help clients understand dependencies and to focus on what is required of them in the project

Identify implementation risks and work with internal Leaders and teams to execute on Risk Mitigation plans, as part of providing project updates / progress

Maintain accurate notes and records in Quadient’s CRM system, including

Time utilization (effort)

Introduce and Hand clients over to the next set of responsible parties such as Quadient's Customer Success Manager, Account Manager, and Support Teams

Other Responsibilities

Be a client advocate to bridge discussions between use cases / business process and the desired platform functionality so as to conceptualize and crystalize appropriate feature enhancements during the project between clients, Product and / or Engineering groups needed to groom these ideas / feedback

Contribute to other internal Quadient process improvement initiatives (e.g. Improvement that supports the CS team’s efficiency & effectiveness)

Provide advisory support to Quadient Sales Team on Product-related functionality during Pre-Sales / Sales

Could be called upon to partner with CSM and / or Support to handle post project queries or specific Training requests from clients

Desired Qualifications

Bachelor’s degree in Business / Accounting / Finance and / or Information Systems

At least 4-5 years in a similar Implementation role or from a Process / Systems Consulting background engaging with different client levels / stakeholders

Knowledge and Experience in ERP implementations / applications, such as NetSuite, Sage, Oracle, Workday, SAP etc. Knowledge of Salesforce is a plus

Understanding of system integration concepts and / or experience with csv file imports or API-based integration is a plus

Familiar with Microsoft Office products

Understanding of Finance Business processes in areas such as Invoicing, Accounts Receivables, or the broader Order-to-Cash process

Good organizational, presentation and communication skills in both verbal and written

Enthusiastic and Passionate to drive business value for clients, and the ability to show empathy to view problems from the client's perspective

Ability to multi-task several projects concurrently as well as to prioritize and stay organized / focused with competing demands at times

Ability to work in a team and also contribute individually and independently

Comfortable interacting with multiple client and internal resource groups virtually in different locations and at different levels of seniority

This position has a salary range of :

$82,500.00 - $127,800.00

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage.

To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise.

As such, they may vary from the ranges listed.

Our Benefits Overview :

Company subsidized Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan with Strong Company Match
• Life & Disability Insurance Company Sponsored
• Paid Vacation, Sick Leave and 12 Company Holidays
• Career & Leadership Development
• Tuition Reimbursement Program
• Company Sponsored Groups

About Quadient :

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences.

By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters.

Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.

Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated.

We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team : Empowerment, Passion, Inspiration and Community.

They make us EPIC. Together .

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location.

Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com .

Last updated : 2024-05-02

Salary : $82,500 - $127,800