Lead Security Officer

GENERAL SUMMARY

This position provides supervisory experience and a liaison function between both security and facility administration and the on-site security officers. The position also conducts routine patrols, writes and reviews generated incident reports and responds to both emergency and non-emergency calls for service and other duties as required, throughout the facility to assist our patients, visitors and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(30%)* Carries out assignments as directed by the Security Manager and/or supervisor.

(30%)* Follows up on all incident reports and dispatch entries. Ensures that all reports and entries are filled out properly and communicated to the proper person.

(30%)* Trains security officers and dispatchers.

(10%)* Responsible for monthly check of fire extinguishers, fire doors, outside lighting checks, panic buttons and elevator phones.

OTHER DUTIES AND RESPONSIBILITIES:

Responsible for any security activities that occur during the course of their assigned shift.

Delegates to security and dispatch staff duties and other assignments.

Assists Supervisor and/or Manager in job performance reviews of staff; performs coaching of staff.

Checks wand reports, and informs officers of the report.

Ensures all policies and procedures are carried out.

Completes routine inside/outside rounds and dispatch duties.

May escort patients to and from various departments within the facility at the request of clinical staff and may escort visitors to render assistance in directions or way finding activities.

Escorts employees to and from their vehicle, as requested or assigned by the Security Supervisor or the Security Manager.

Assists with helicopter flight operations.

Responds to hospital emergency overhead pages as determined by security dispatch.

Monitors and pages all fire codes, as received on the fire monitor system located in security dispatch.

Monitors and reports alarms received on the S&D alarm panel, generator alarm panel, HVAC computer, Medical Air Gases alarm panel.

Answers all calls for assistance, received on the security emergency phone line or facilities help line.

Creates a maintenance work order for all calls received on the facilities help line.

Enters information from maintenance job logs and work orders into the TMS application.

Monitors CCTV system for any and all suspicious circumstances, dispatching a security officer when required.

Conducts continuous random patrols, utilizing the patrol vehicle, bicycle, or foot patrol.

Secures and unlocks doors, as prescribed by policies or procedures, or at the direction of the Security Manager and Supervisor.

Notifies the Security Manager and/or Supervisor via chain of command, for any and all major incidents that occur of facility property.

Enforces parking policy, as directed.

Responds to all calls received from the public, hospital staff, and the security dispatcher.

Responds to all panic alarms located throughout the facility.

Responsible for enforcing that all contractors that are working above the ceiling and/or have removed a ceiling tile have a yellow copy of the "Above Ceiling Access Permit" permit.

Writes reports as required by policies.

Follows all departmental and hospital policies and procedures.

REQUIRED CERTIFICATIONS

Basic Life Support is required for this position. BLS is required within 90 days or hire or transfer into position.

Crisis Prevention Intervention is required for this position. CPI is required within 24 months of hire or transfer into position.

A Driver's License is required of this position.

 REQUIRED EDUCATION

A High School Diploma or GED is required of this position.

TRAINING AND SKILLS:

Interpersonal skills needed to communicate successfully with individuals and groups.

Ability to interact with people at all levels to communicate information in a clear and understandable manner.

Must have previous leadership or security experience.

If driving a company vehicle must be eligible under the hospital insurance guidelines.

Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time.

May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material.

Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling.

May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently (34-66% of the workday) 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% of the workday) 10 lbs. 

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