Institutional Property Management Team Lead

About Mynd:

Mynd is a tech-enabled real estate company serving an $85B property management and real estate investment market. In the past few years, financial services disruptors like E-Trade, Schwab, and Robinhood have unlocked access to the stock market, minting a new generation of self-service investors. Yet real estate remains the most powerful tool for building generational wealth.

At Mynd, we’re on a mission to create happy homes and sustainable investments by making single-family residential real estate as accessible and effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to invest in real estate in their geographic area or have been priced out of competitive big city housing markets. With operations in 25 markets across the US and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with real estate. Investors can now find, purchase, rent, manage, and sell single-family rental properties 100% remotely.

Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and just announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country. Join us!

About the role:

The role of the Institutional Property Management Team Lead is to provide excellent service to our largest and most sophisticated clients, Institutional Investors, while leading a high performing property management team. You will drive accountability amongst the property managers in terms of performance, customer service, and cross-functional collaboration.You are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability, high attention to detail and impeccable communication are a given. You will constantly look for ways to improve the team & portfolio performance. You will work collaboratively with, and act as a liaison between, the institutional investor and the rest of the Mynd organization, partnering with other departments and product as needed. This role has the support of the entire Mynd team and is critical to our growth strategy. 

Responsibilities:

• Oversee a team of property managers for an entire institutional portfolio in accordance with investors’ changing goals and objectives
• Provide excellent customer service at all times to our institutional partners
• Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of sophisticated investors
• Handle escalations internally & externally.
• Advocate internally for our institutional partner’s goals with special emphasis on maximizing revenue & reducing costs.
• Constantly look for opportunities to improve our performance.
• Implement quality control checks over the property manager’s daily work
• Implement methods to build a fun work environment and team culture
• Build strong virtual relationships with all other Mynd departments
• Co-author the institutional management playbook to that will be used to manage tens of thousands of institutionally owned homes
• Build & standardize standard operating procedures and policies.
• Work with product & technology teams to create efficiencies.
• Perform regular performance reviews with direct reports
• Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement

 Qualifications:

•   Bachelor’s degree in business or related field, or equivalent experience
•   3 years of people management experience
•   7 years experience preferred in operations, real estate, customer service, or account management
•   Prior experience in property management, cost management, or revenue management, a plus
•   Extreme attention to detail
•   Excellent written and verbal communication skills
•   Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
• Passion to create a fun & collaborative team culture
• Thrives in a fast-paced and startup environment
• Tech savvy

Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we offer a robust, competitive & unique benefits package:

• Unlimited time off
• Paid Parental Leave
• Cash to purchase your own investment property through our “Project Investor Myndset” program
• 401k Match
• Wellness, home office, and cell phone subsidies
• Volunteer time off
• Robust health, dental, vision insurance, and more
• Sabbatical program

At Mynd, we encourage all of our team members to: 

• Be Myndful
• Always Be Entrepreneurial 
• Earn Trust
• Play Team First
• Be an ‘A’ Player
• Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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