Regional Manager

About Mynd:

Mynd is a tech-enabled real estate company serving the $85B property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.

Mynd is determined to overhaul that paradigm.

At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by purchasing single-family residential real estate as effortlessly as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area or have been priced out of competitive big-city housing markets.

With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.

Mynd is Best Places to Work certified, a Built-In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.

Join us!

About the Role:

Reporting to the Regional Director, the Regional Manager is to provide direct management and support to a team of Property Managers. You will manage approximately five-ten Property Managers responsible for managing a portfolio of single-family homes and small multi-family properties throughout Mynd-defined geographic footprints. You will oversee the performance of Property Managers, set proper expectations, provide coaching, recognize high performance, provide out-of-office coverage, and conduct biannual performance reviews. The Regional Manager is responsible for building and maintaining an effective team that follows standard operating procedures, provides exceptional customer service, and retains clients. 

Mynd’s unique approach to team property management provides the Regional Manager with a wealth of centralized resources to help them execute all management phases for their portfolio. Between these resources and their area staff, the successful Regional Manager must know how to efficiently and effectively lead a team of people while consistently solving the myriad of escalations that arise during day-to-day operations.

You should love both real estate and technology and want to use your property management skills to build a truly next-generation property management company.

Location: This position requires travel 10% of the time and the candidate must be located in the central Texas area. 

Responsibilities:

• Manage 5-10 Property Managers as direct reports
• Host weekly 1:1s with Property Managers
• Review CSAT, churn, NPS, and other core metrics
• Coach Property Managers on best practices for de-escalating upset owners
• Coach Property Managers on SOP and SLA compliance 
• Monitor weekly owner updates for SLA compliance 
• Monitor Property Manager capacity for new unit onboards 
• Drive performance to achieve quarterly goals 
• Drive team adoption of (and compliance with) new Mynd products and policies
• Review quarterly NPS feedback and provide coaching as necessary
• Suggest corrective action to include written warnings, LLPs, and termination 
• Hire, Train and retain Property Managers within designated region
• Provide vacation coverage as necessary 
• Identify and Present SOP changes as needed
• Approve report submissions for direct reports
• Approve time off requests 
• Conduct biannual reviews
• Determine PM bonus eligibility
• Approve all credit and corporate funding requests up to $2,000
• Review and confirm all offboards
• Identify and take on investor service issues
• Provide coaching and knowledge base to local regional Property Managers
• Maintain local regional knowledge and implements policy/operational changes as necessary
• Attend bi-annual market-specific volunteer events for local Mynders, 
• Routinely conduct in-field inspections and walks properties as necessary

Qualifications:

• Must have an active Real Estate License 
• Bachelors degree in Real Estate, Property Management, Business or related field, or equivalent combination of education and experience required
• 5 years experience as a Property Manager of single-family homes
• Passion for people leadership.  You must have experience assessing, training, and motivating a team.
• Experience coaching, mentoring, and giving performance feedback to your team.
• Comfortable preparing and presenting information for a variety of audiences
• Excellent communication skills both written and verbal communications
• Strong customer service skills with a focus on developing and cultivating relationships with new and existing clients (owners, investors, residents, vendors, and more)
• Comfortable with fast-paced growth, ambiguity, and change
• Tech-savvy and familiar with industry property management software (Yardi, MRI, AppFolio, Onesite, and/or Propertyware),  Google Applications, Microsoft Office Applications, and Mobile Applications

Being authorized to work in the U.S. is a precondition of employment, and we cannot sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Travel required: 

• Must be able to travel within the assigned area a minimum of 10% of the time
• Travel is required for training offsite 
• Valid driver's license and a reliable source of transportation

Compensation:

$76,500 - $91,500 annually. The compensation range may be adjusted based on experience and location. Additionally, this position is eligible for a bonus based upon achievement of performance objectives.

At Mynd, we offer a robust, competitive & unique benefits package:

• Unlimited time off
• Paid Parental Leave
• Cash to purchase your investment property through our “Project Investor Myndset” program
• 401k Match
• Wellness, home office, and cell phone subsidies
• Volunteer time off
• Robust health, dental, vision insurance, and more
• Sabbatical program
• Licensing fees and continuing education are covered by Mynd
• Bonus and referral opportunities
• Ability to list properties for sale and earn additional commissions

At Mynd, we encourage all of our team members to: 

• Be Myndful
• Earn Trust
• Play Team First
• Be an ‘A’ Player
• Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

#LI-REMOTE

Salary : $85 - $2,000