SERVICE BDC REPRESENTATIVE

ESSENTIAL DUTIES

Essential Duties include the following.  Other duties may be assigned.

• Answers dealership’s main line.  Responds to basic inquiries or determines caller’s need and transfers the caller to the appropriate person/department. 
• Ascertains the nature of customers’ complaints and attempts to resolve the issue to the customers’ satisfaction.  Refers complaints to the appropriate department manager if unable to resolve. 
• Schedules service appointments based on the need of the customer and the availability of the Service Department.
• Call customers after completion of service to ascertain their level of satisfaction.
• Calls or texts customers to encourage them to complete the emailed survey. 
• Coordinates courtesy shuttles so that customers are picked up in a timely manner.
• Reconciles cash drawer daily.
• Performs general clerical duties. 
• Cross-trains for other tasks as required.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Performs other duties as assigned.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED).  3-6 months related experience and/or training; or equivalent combination of education and experience.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED).  3-6 months related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License / ID

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit, finger, handle, and feel; talk and hear; reach with hands and arms.

Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

Northside Auto Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need a reasonable accommodation for any part of the employment process, please contact us by email atreasonableaccommodation@nsautogroup.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.