What are the responsibilities and job description for the Service Writer - Machine Shop position at NAPA Auto Parts - High Desert Automotive Supply?
*This position is for our Bend, OR location* Room for Growth!
Your locally owned and operated High Desert Automotive Supply is looking for a hard-working individual to join our team as a Machine Shop Service Writer!
Service Writers support the operations of the Machine Shop and Machinists. Members of the machine shop team set up and operate various general or specialized machines to repair automotive engine parts, applying knowledge of mechanics, shop mathematics, metal properties, and machine procedures. The Service Writer builds on our core values of outstanding service to our customers while maximizing relationships with a sales focus.
Effective service writers possess and build technical knowledge or experience that qualifies them for the customer-facing service writer role. They thrive as communicators and collaborators since they must work with multiple parties to ensure jobs are completed efficiently and successfully.
This role drives Machine Shop team excellence by delivering high quality customer sales and service experiences while driving Machine Shop performance to meet production goals.
- Deliver the Ideal Customer Experience:
- Greeting customers, exploring and documenting their service needs.
- Writing up customer information
- Communicating customer information to a technician
- Responding to customer questions and communications during the service process
- Support Sales and Service of the Machine Shop Operations:
- Inputting and maintaining customer and vehicle information into a point-of-sale system
- Writing and tracking service work via a point-of-sale system.
- Creating automotive work estimates by determining labor, supplies, and materials needed.
- Billing clients and managing work transactions; providing timely details and feedback to Machine Shop team as needed.
- Ordering parts for jobs to ensure efficient time management and turnaround
- Managing jobs efficiently and in collaboration with team members to meet the customer deadlines and shop performance goals
- Continuously Develop KNOW HOW:
- Stay up to date on all services, products and parts available
- Participate in in-store training opportunities, including but not limited to NAPA Training programs and appropriate outside vendors.
Basic knowledge of machine shop is a must to be successful in this role. Other qualifications include:
- Proven customer service experience
- Proficient in current technology, including Microsoft Office, service management database and service database software
Industry
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
Shift:
- Day shift
Work Location: One location
Salary : $20 - $25