Outbound Sales Representative

NSD NEWCO, INC.

JOB DESCRIPTION

Position: Outbound Call Account Executive

Report to: Vendor Network Manager Date: December 2020

Department: Network Location: Headquarters

Position Summary: The Outbound Call Account Executive is responsible for bringing in new business and maintaining existing accounts. They will build, maintain, and support a network of towing and roadside service providers to ensure network stability and growth through outreach, account maintenance and promoting adherence and compliance to the established contract.

Duties and Responsibilities:

• Understand and analyze the needs of assigned territories including:
• Current and forecasted volume and seasonality
• Provider capacity by territory, coverage, and volume
• Cost of in network services
• Cost of out of network services
• Additional service charges (supplemental to the original purchase orders)
• Rate of acceptance within a region and/or service providers
• Estimated time of arrival (ETA) and actual time of arrival (ATA)
• Build a stable network of reputable service providers through:
• Actively conducting outreach to towing and roadside service businesses
• Negotiating service rates based on the needs of the assigned territories
• Generate service provider applications based on territorial needs
• Maintain strong business relationships with existing service providers through:
• Weekly appointments to review service provider performance
• Account review and maintenance (add or remove services, coverage area, hours, etc.)
• Renegotiating rates based on the needs of the assigned territories

Daily Duties:

• Respond to all incoming communications within 24 business hours
• Maintain a full understanding of the service provider contract (application)
• Ensure adherence and compliance to service provider contract
• Ensure that assigned territories have a full scope of available services
• Address service issues caused by the lack of services, service providers or contract adherence
• Analyze reporting, detailing territory performance on a daily and monthly basis
• Attend trade shows and network with new and existing service providers

Education and Work Experience:

• College degree preferred
• B2B Sales, Territory Management, Account Management or Business Development experience
• Contract negotiation and or price negotiation experience

Knowledge and Skills :

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Must maintain highest level of Confidentiality at all times.
• Ability to communicate effectively (verbal and written)
• Excellent interpersonal skills
• Proficient computer skills: must have working knowledge of Excel and Word,
• Ability to multi-task, follow up, and meet deadlines
• Strong attention to detail
• Ability to identify discrepancies and take initiative to research variances and correct
• Understand and operate in accordance with company policies and procedures
• Promote a professional and welcoming environment for internal and external customers
• Proficient in Microsoft Excel and Word
• Ability to make a high volume of outbound calls, and take a high volume of incoming calls
• Understand and operate in accordance with company policies and procedures

Hours Required: 40 hours a week, occasional evenings and weekends may be required.

Up to 20% Travel

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Boca Raton, FL 33431: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location