Logistics Quality Assurance Freight Forwarding Operations 3 EXP

Summary: The Quality Assurnace Specialist will ensure that National Air Cargo consistently delivers high quality services, conforms with standards, continuously improves processes, conducts internal audits and evaluates conformance with industry standards and regulations.

Essential functions for Logistics Quality Assurance Freight Forwarding Operations

· Develop, implement and maintain a comprehensive Quality Assurance System defining quality control procedures, processes and metrics to ensure compliance with industry standards, customer requirements and regulations.

· Monitor quality improvement initiatives and track their impact on operational performance.

· Conduct internal audits and evaluate conformance with internal quality standards, industry regulations and customer requirements. Identify areas of non-compliance or potential risks and develop Corrective Preventitive Action Request (CPAR).

· Monitor the implementation of CPARs and ensure their effectiveness

· Develop and maintain accurate documentation related to Quality Assurance processes including audit reports, findings and CPARs. Review and update documentation as needed to reflect changes in regulations or internal processes.

· Develop and deliver training programs to educate employees on quality standards, procedures and customer requirements while fostering a culture of continuous improvement.

· Collaborate to identify opportunities for process improvements and efficiencies in freight forwarding operations.

· Analyze data and performance metrics to identify trends, root causes of quality issues and areas for improvement.

· Work closely with Operations teams globally to understand customer requirements and expectations regarding service quality, provide support in addressing customer complaints or quality related issues ensuring timely resolution.

· Act as point of contact for quality related inquiries or feedback.

· Other tasks or duties as assigned by Management.

Qualifications Logistics Quality Assurance Freight Forwarding Operations

· Bachelor’s degree in Logisitcs, Supply Chain Management or related field

· 3-5 years experience in freight forwarding operations including import/export processes

· Knowledge of quality management principles and methodologies

· 3-5 years experience conducting audits and implementing corrective actions

· Good working knowledge of ISO 9001, IATA and CEIV

Competencies Logistics Quality Assurance Freight Forwarding Operations

· Excellent time management and organizational skills

· Attention to detail

· Strong written and verbal communication skills

· Ability to work independently with little to no supervision on a daily basis

· Ability to build relationships with internal and external stakeholders

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Orchard Park, NY 14127: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you familiar with ISO standards?

Education:

• Bachelor's (Preferred)

Experience:

• International Air Freight Forwarding: 1 year (Required)
• Internal/external auditing: 1 year (Required)

Work Location: In person

Salary : $60,000 - $65,000