Information Technology Manager

Primary Purpose(S)

The Information Technology Manager will oversee the technical support and functions within the organization

Qualifications

A. Knowledge

Required:

• Excellent interpersonal and customer service skills

• Excellent organization skills and attention to detail

• Strong analytical and problem-solving skills

• Strong supervisory and leadership skills

• Thorough understanding of technology, hardware, and software

• Proficient with Microsoft Office Suite or related software

• Proficient with or quickly able to learn the software and applications used in the organization and industry

responsibilities

• Analyzes software and hardware needs for the organization

• Oversees and facilitates the installation and maintenance of IT systems, hardware, and software

• Identifies and recommends upgrades and changes to hard and software, maintaining efficient and effective operations in the organization

• Facilitates and oversees technical support and helpdesk roles, ensuring effective and helpful support is provided to end users

• Oversees the installation of data communication lines and equipment.

• Assists with identifying, troubleshooting, and resolving user data communication problems.

• Trains operators and technicians on diagnostic and monitoring processes, ensuring staff can install and maintain lines, equipment, and hardware.

• Reports data communications problems, anticipated downtime, and resolution to leadership, colleagues, and other stakeholders at staff meetings and as required.

• Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organization’s system and operations

• Coordinates and schedules large-scale software and hardware installations

• Ensures IT-related projects and tasks are completed within specifications, on time, and within budget

• Performs other duties as assigned

supervisory responsibilities

• Hires and trains IT department staff

• Organizes and oversees the schedules of IS department staff

• Provides constructive and timely performance evaluations

• Handles discipline and termination of employees in accordance with company policy