IT ERP/POS Application Support Analyst (FT)

• Provide first level problem resolution of ERP/POS Application and related systems through monitoring and resolving support tickets and requests (70%)
  • Act as subject matter expert in support of Retail and ERP systems
  • Work with operations team to provide technical support to our retail locations related to the POS application and/or other related tools used
  • Act as liaison with our vendors and technology teams required to diagnose and resolve technical issues
  • Create procedural and training documents as needed
  • Provide system training to end users
  • Maintain, implement and support scheduled nightly batch processes
  • Manage user access and security to ERP/POS and related applications
•  Reports (20%)
  • Create new reports as defined by business
  • Modify and troubleshoot issues
  • Create ad-hoc SQL queries to provide data to business
  • Follow technical best practices, policies, and procedures
•  Additional Responsibilities (10%)
  • Follow IT standard protocol for change / release management
  • Participate in user acceptance testing efforts for software updates and / or enablement of new or changed functionality
  • Document functional business requirements documents and well as technical requirements documentation as needed
  • Work with cross-functional departments to support business to plan, execute, implement, and enhance retail systems
  • Help identify and recommend technological changes where a change in process would increase efficiency, system security and/or stability
  • Performs other job duties as required

• Bachelor of Science in Computer Engineering, Electrical Engineering, Mechanical Engineering Degree or equivalent combination of education, training, and experience.
• Minimum (3) years' experience in technology
• Minimum (3) years' experience with retail ERP/POS systems
• Minimum (3) years' experience with SQL
• Minimum (2) years' experience creating and modifying reports with SSRS
• Advanced/Expert in the use of Microsoft Excel

• Strong knowledge of IT and Point of Sale Application
• Experience with ERP application and standard modules (OE, AR, GL, AP, Inventory)
• Strong critical thinking, judgement, and decision-making skills
• Strong troubleshooter and proficient problem-solver that can work autonomously.
• Experience with direct end-user support
• Strong ability to prioritize
• Great communication and collaboration skills
• Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions
• Critical thinker with strong analytical and organizational skills, with attention to detail
• Demonstrate strong verbal and written communication skills with the ability to present technical information in a non-technical fashion
• Maintain high level of confidentiality and integrity
• Deep sense of urgency and ability to identify and achieve quick wins
• Ability to identify issues, recommend and resolve problems and manage issues to escalation effectively and timely
• Ability to handle multiple tasks with ease, set appropriate priorities, and manage timelines effectively while paying attention to detail
• Strong service delivery skills
• Experience creating and supporting Power BI reports

• This position is full-time work in office and will require occasional travel up to 15%.
• This position will also require some support outside normal business hours and occasionally on the weekend.

• Medical, Dental, & Vision Benefits
• 401k Retirement Savings Plan
• Life & Disability Insurance
• Direct Deposit & biweekly payroll
• Ability to start a career instead of just another job
• Collaborative environment where your input is valued daily

Salary : $60,200 - $76,200