Operations Manager

Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

Responsibilities:

• Provides overall CSC operational leadership by directing transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.
• Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
• Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.
• Oversees compliance with state and federal regulations
• Attends meetings with customers and represents company in professional manner
• Prepares and submits required customer-related reports in a timely manner.
• Documents and manages customer or employee complaints and review customer survey data
• Responsible for knowledge of CSC contracts and accompanying operational requirements.
• Collects and audits employees' time sheets.
• Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
• Examines and reviews the daily exception report.
• Approves all expenditures in accord with company guidelines.
• Ensures the effective utilization of vehicles.
• Oversees the optimization of vehicle routing

Qualifications

• High School diploma or equivalent. Some college preferred.
• 5 years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
• Supervisory experience preferred; specifically experience supervising/training a driver workforce
• Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Strong leadership skills and interpersonal skills
• Strong organizational and group presentation skills
• Well-developed multi-tasking and time management skills
• Possess a valid Commercial Driver’s License with appropriate endorsements
• Bi-lingual abilities a plus

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

K ey Words : Operations Supervisor, Operations Manager, Transportation Supervisor, Transportation Manager, Bus, Buses, Passenger, Passengers, Transportation, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, School, Field Trip, Field Trips, Charter, Charters, Safety, Passenger Safety, NAPT, VersaTrans, Synovia, Edulog, CMF 88, 88M, 88N, 88Z

Job: Operations Field

Primary Location: United States-Arizona-Phoenix-NETC Phoenix Transit

Work Locations NETC Phoenix Transit (7061_NETC Phoenix Transit)12815 North 39th AvenueC/O DURHAM 7061Phoenix, 85029

Organization Transit

Schedule Full-time

Employee Status Regular

Travel No

Req ID: 231303