What are the responsibilities and job description for the Operations Specialist position at National Express LLC?
National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law
National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
- Answering phone calls and responding to customer and Driver inquiries in a timely manner with the highest degree of courtesy and accuracy
- Facilitating the flow of information within the Customer Service Center
- Assisting with Recruiting tasks such as call backs, initial interviews, recruiting events, and recruiting planning
- Assisting with Accounts Receivable, Accounts Payable, and Payroll tasks as needed
- Assisting with customer required reports and paperwork
- Entering information into various computer systems/applications
- Encouraging compliance with company policies and procedures
- Maintaining accurate, organized, and up to date filing systems for all administrative records
- Maintaining security of all files and records
- Performing general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
- Other duties as assigned
- High school Diploma or equivalent required
- 1 to 3 years of experience with computerized operations systems
- Experience conducting phone and in person interviews
- Experience with setting up recruiting events
- Excellent computer skills with strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
- Demonstrated data entry skills
- Ability to maintain accuracy and speed in data entry
- Strong working knowledge of basic office equipment
- Excellent verbal and written communication skills
- Strong interpersonal skills along with demonstrated diplomacy skills
- Strong clerical skills
- Careful attention to detail
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law
National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
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